Tickets not being emailed

[Barb Blashki]

Hi. New user here. Using Events Calendar Pro and Event Ticketing Plus. Have created first event and three ticket types for that event. Have placed a test order for tickets and paid using PayPal. Payment notification from PayPal have been received. Order is showing in WooCommerce with a status of Completed. No tickets have been received by email – have tried twice with the same result – everything looks fine other than the tickets aren’t received.

[Barb Blashki]

On checking the WordPress email settings I can see that there is no Email Recipient nominated but when clicking on the email configuration icon, there is no option to add a recipient. See screenshots for clarification. Tickets are set to send on order status of Processing.

[Barb Blashki]

Installed Easy WP SMTP and that fixed the problem.

[Geoff B.]

Good afternoon Barb and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

Major kudos on this one! You are right. On some installs, using WPMail does not result in sent tickets.

The good news is that we are working on enhancing our WooCommerce email integration even more. You will be notified as soon as this is the case.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Victor]

Hi Barb!

Just wanted to share with you that a new release of our plugins is out, where we fully integrated the ticket emails into the existing WooCommerce Emails (WooCommerce > Settings > Emails)

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-july-2018/

Please also note that we have subsequently shipped a hotfix for The Events Calendar, Events Calendar PRO and Event Tickets → https://theeventscalendar.com/announcing-the-events-calendar-4-6-20-1-events-calendar-pro-4-4-29-1-and-event-tickets-4-7-5-1/

We apologize for the long delay and appreciate your patience while we worked on this.

Please update the plugins and see if it works on your end. Don’t hesitate to open a new topic if anything comes up.

Best,
Victor

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