Tickets Not Being Emailed #2

[kstewart0976]

I have reviewed the thread https://theeventscalendar.com/support/forums/topic/tickets-not-being-emailed/ but the recommendations have not resolved the issue.

I have deactivated all plugins with the exception of Events Calendar Woo Commerce and Event Calendar Woo Tickets and still cannot get the tickets to email. Even by going back and manually selecting the resending of tickets.

The customer successfully receives the account opening email, original order confirmation, and completed order confirmation but no tickets are ever sent/received.

We are getting into our busy event season and I am trying to replace eventbrite, but we have to have some sort of hard tickets for our event.

I am using the U-Design theme.

Thank You
Kristi

[Brook]

Howdy kstewart,

Thanks for reaching out. I am happy to help. Based on your description it would seem that there is likely a PHP error happening when the email is attempting to send. Does your server have a PHP error log? If so, is it showing anything around the time you approved the purchase, which is when it should email the customer the ticket as a PDF attachment? Could you copy/paste it here?

If not, would you mind testing for conflicts by following this guide? After running through that first “Test if there is a conflict” section in the guide, then purchasing and approving to get that email to try and send, do you get the email now? If so, can you isolate what the conflict is by following the next section?

Please let me know. The more information the better. Unfortunately email issues can be very troublesome to diagnose, because there are so many things that can go wrong. Not all of them are even under your control. But the more information we gather the quicker we can figure this out. Let me know if you have questions or if there is anything I can do. Thanks!

– Brook

[Brook]

Since this topic has gone for a while without an update it is getting archived. If you need anything else though, please feel free to open a new topic. We would love to help!

– Brook

[Brook]

Since this topic has gone for a while without an update it is getting archived. If you need anything else though, please feel free to open a new topic. We would love to help!

– Brook

[Author]

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