Tickets in Cart after event

[Michael Wieland]

I use event calendar plus event ticket plus to sell courses. I set the end of selling date, but after the date the ticket is not removed from shop, Since my woocommerce shop sync to other systems such as facebook, the problem multiplies.

Please let me know if this a bug or my mistake, the the ticket is not removed after the end of sale date.
http://prntscr.com/h7y5gg

How can I make sure, that the ticket is removed from shop so that the sync removes it from facebook as well.

[Victor]

Hi Michael!

Thanks for reaching out to us! Let me help you with this topic.

Currently, the End Sale date for the ticket will only prevent the ticket from showing up in the Event page. The ticket product in WooCommerce will still be available.

It’s possible to craft URLs that add tickets to the cart despite the fact the end sale date may have passed (or that the start sale date is still in the future) and the same thing can be done programmatically or via manual adjustments to orders.

This is something we could do better. In fact, we have an open ticket to improve this functionality, so I will link this thread to that report. We will of course keep you posted and will drop an update in here once a fix is available.

As a workaround in the meantime you can manually edit the product in Woocommerce and set it to Out of Stock to prevent it from being added to the cart.

Please let me know if you have any follow up questions.

Best,
Victor

[Michael Wieland]

Ok, sitting out of stock is the preferred solution. Will await your update.
M

[Victor]

Thanks for confirming that works for you Michael. For the moment we can’t commit to a date for when this will be addressed but we’ll definitely let you know when it’s shipped.

We appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Michael!

Just wanted to share with you that a new release of our plugins is out, in which we are no longer able to reproduce the issue described here.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-july-2018/

Please also note that we have subsequently shipped a hotfix for The Events Calendar, Events Calendar PRO and Event Tickets → https://theeventscalendar.com/announcing-the-events-calendar-4-6-20-1-events-calendar-pro-4-4-29-1-and-event-tickets-4-7-5-1/

Please update the plugins and let us know if it works for you.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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