Tickets For Reoccurring Events Showing Wrong Dates

[Andrew Hodson]

We have been testing Event Ticket Plus with The Events Calendar PRO and WooCommerce.

We have created a repeating event which starts on 2016-08-15. The event is 1 hour in duration 10:00:00 to 11:00:00.
The event repeats every week and never ends. See screenshot attached.

We have found a few issues while testing:
1. When we select 2 or more recurrences from the calendar e.g. for 15th August and 22nd August they are grouped together in the checkout rather than separated and showing the date. (see screen shot).
2. When we go through to complete the order the number of tickets sold is deducted from a global stock even though we don’t have “Enable global stock” ticked.
3. When we mark the order as complete in the admin area and the emails are sent out the tickets for the events are all showing the same date which is not correct. (I will post the html from the email in a follow up)

Can you please let us know how we can fix these issues or if you need any more information.

Thanks in advance.

[Andrew Hodson]

This reply is private.

[Nico]

Howdy Andrew,

Welcome to our support forums and thanks for reaching out to us. I’ll help you here…

The root cause of this issue is that our plugins still don’t support tickets for recurring events yet 🙁

We are working on it for next major release 4.3 coming out next month but there are chances that the feature gets pushed to 4.4 release coming out before the end of the year. TO bettre understand how our releases are organized please take a look at our release schedule → https://theeventscalendar.com/release-schedule/

I’m sorry not to have a better answer for this right now, but we cannot support a feature that’s not included in our plugin.

Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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