Tickets do not send, all other emails do

[dylanbaxter]

Hi there,

When a ticket to an event is purchased, I receive the email to confirm the order has been placed and that the tickets will follow, however, the tickets email does not send.

I have added code to the function.php file to ensure that the orders are auto completed upon payment, which works.

In WooCommerce, under Emails, there is no recipient beside ‘Tickets’

Any help would be very much appreciated.

[Geoff B.]

Good evening Dylan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I have added code to the function.php file to ensure that the orders are auto completed upon payment, which works.

We typically recommend adjusting the settings under Events -> Settings -> Tickets (at the very bottom of the page) as opposed to using extra code to change the status of the order.

In WooCommerce, under Emails, there is no recipient beside ‘Tickets’

For the time being, that is normal behaviour (we are working on improving that aspect too).

But what is not normal is your tickets not being sent.

When something like this happens, the best solution is to have the system send tickets from any chosen real email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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