Tickets disappeared and no longer able to import events

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Home › Forums › Ticket Products › Eventbrite Tickets › Tickets disappeared and no longer able to import events

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  • May 11, 2015 at 5:33 am #961733
    Brian
    Keymaster

    Thanks for the information. We are still are still trying to find the issue, but so far have been unable to replicate it.

    To help could you share your system information as a private reply? You can find this at the bottom of the Events → Settings → Help screen 🙂

    May 11, 2015 at 5:48 am #961747
    johncleary
    Participant

    This reply is private.

    May 11, 2015 at 5:48 am #961749
    johncleary
    Participant

    Done! 🙂

    May 11, 2015 at 6:15 am #961758
    Brian
    Keymaster

    Hi,

    Thanks for the information.

    If you disable WordFence Security are you able to import events then?

    May 11, 2015 at 6:31 am #961763
    johncleary
    Participant

    I did disable all of the plugins and change the theme to TwentyFifteen initially and still had the issue.

    I’ve just tried disabling WordFence and I’m still unable to import events.

    May 11, 2015 at 4:45 pm #961988
    Brian
    Keymaster

    Hi,

    I wanted to let you know we are working on resolving this, but I do not have an update today on the progress.

    We have a release almost ready to go and hope to get it out tomorrow.

    Sorry for the delay in resolving this.

    May 18, 2015 at 9:42 am #963361
    johncleary
    Participant

    Is there any news on this yet please Brian. I am still unable to import!

    May 18, 2015 at 9:50 am #963365
    Brian
    Keymaster

    This reply is private.

    May 18, 2015 at 9:52 am #963366
    johncleary
    Participant

    This reply is private.

    May 18, 2015 at 9:57 am #963367
    Brian
    Keymaster

    This reply is private.

    May 18, 2015 at 10:12 am #963373
    johncleary
    Participant

    This reply is private.

    May 18, 2015 at 1:53 pm #963429
    Brian
    Keymaster

    Ok I have added this thread to our bug ticket and we will update it once we have a release.

    For now I am going to close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    May 21, 2015 at 3:28 pm #964359
    Leah
    Member

    Hi johnclearly,

    Thanks so much for posting here and working with us. We really appreciate your help in pinning down this issue! We have just release Eventbrite Tickets 3.9.6 which fixes the bug preventing users with 32bit servers from importing events.

    Please head over to your site’s dashboard and update to this new version. If you need help or run into problems, please open another thread and we will take a look. Thank you for your patience and understanding which we got this problem figured out!

    Best,
    The Team at Modern Tribe

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