Tickets Connected to Products in Woo Commerce

[Jennifer]

With the recent update, did you remove the feature to have the ticket sales run through Woo Commerce Products? I really hope not! I have been using that feature for two years on one site (https://fairytaleprincesstea.com/ticket/) and planned to integrate it on another site. But it doesn’t seem like there is a way to connect a product to a ticket any longer?

[Geoff B.]

Good evening Jennifer and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the ticket sales no longer working as expected after the latest update.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you verify if the Event Tickets Plus plugin is still active ?

Finally, please try to temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts