Tickets aren't being emailed to customers

[John]

Customers are successfully purchasing tickets for our conference, but they are not receiving the tickets in the email.

Please advise.

John

[Geoff]

Hello John and welcome to the forums!

Sorry for the trouble here with tickets–let’s see if we can figure out what’s happening here together.

Are the customers also not receiving their order confirmations from WooCommerce when the transaction is processed? Or are they receiving those emails and just not the ticket email?

Just a few other questions as well to get us started:

• Is it possible the emails are actually being sent, but are landing in the customers’ trash or junk folders?
• Are order receipts successfully being sent for non-ticket purchases? In other words, are emails being sent for other products set up in WooCommerce, just not WooCommerce Tickets?
• If the answer above is no, what happens if you temporarily deactivate WooCommerce Tickets and place an order then – do the emails come through?
• If they don’t come through for non ticket-purchases, whether or not WooCommerce Tickets is active, perhaps there is some other conflict blocking WooCommerce or stopping wp_mail() from working? This is the part of WordPress that sends emails and it can stop working if it has been modified.
• Lastly, will you please run through our standard troubleshooting steps – but be sure not to deactivate WooCommerce itself – and see if you can uncover any conflicts?

Let’s start there and see what we find. 🙂

Thanks!
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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