Ticket wrong end date

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  • January 19, 2015 at 3:19 am #934587
    eyaka
    Participant

    Hello,

    I updated “The Events Calendar: WooCommerce Tickets” to 3.9 version but when I saved ticket in my event the event date is still overriding to “1970-01-01”.

    Any suggestion ?

    Thanks

    The Events Calendar 3.9.1
    The Events Calendar: WooCommerce Tickets 3.9
    The Events Calendar PRO 3.9.1
    WooCommerce 2.2.10

    Advanced Custom Fields Pro 5.1.6
    Contact Form 7 4.0.3
    Simple Page Ordering 2.2.3
    Simple Share Buttons Plus 0.5.5
    SoundCloud Shortcode 3.0.2
    User Role Editor 4.18.1
    WP-Mail-SMTP 0.9.5

    January 19, 2015 at 11:22 am #934819
    Brian
    Member

    Hi,

    Sorry for the issues you are having.

    I can help troubleshoot this with you.

    What time do you have set for the date?

    Is it set to 12:00 or is it 12 with no zeros?

    Can you please try changing that to a number say 12:05 reselect the date and then save and see if that helps.

    Let me know what you find out.

    Thanks

    January 23, 2015 at 7:00 am #936706
    eyaka
    Participant

    Yes it was 12:00.

    I tried with 2015-01-01 @ 12:05 AM and 2015-01-01 @ 08:00 AM and it’s working.

    The problem seems to be “12:00” …

    You know where it may come ?

    January 23, 2015 at 7:35 am #936721
    Brian
    Member

    There was a bug where saving as 12:00 would delete the 00 and the resave caused the issue you are having. We addressed that bug in a previous release, so not if it is the same thing or something different for you.

    Do you think it is related to this issue another customer had:

    wrong end date for wooticket

    Let me know.

    Thanks

    January 26, 2015 at 12:37 am #937478
    eyaka
    Participant

    Yes it’s related to this issue.

    I changed the date and hour format and now I can save ticket without bug.

    Thanks

    January 26, 2015 at 7:28 am #937586
    Brian
    Member

    Ok thanks for the information.

    I will look into this more and file a bug report.

    Thanks

    January 26, 2015 at 1:24 pm #937795
    Brian
    Member

    Ok can you let me know what you date and hour format were before you changed them.

    I am trying to reproduce the error without success so I can create a bug report.

    Thanks

    February 19, 2015 at 8:04 am #943636
    Brian
    Member

    Since there is has not been any activity on this thread for over 2 weeks so I am now closing it. Feel free to start a new thread if you have further issues. Thanks! 🙂

    May 28, 2015 at 12:08 pm #965801
    Leah
    Member

    Hi there,

    Thanks again for your post. We wanted to get in touch and let you know that although we weren’t able to address this issue in our upcoming 3.10 release, it is still very much a priority. We have a ticket in our system and will be investigating a solution to be released in a future version. Thank you for your patience and support while we work on this!

    Cheers,
    The Events Calendar Team

    July 20, 2015 at 12:12 pm #987985
    Leah
    Member

    Hello,

    Thank you again for bringing this issue to our attention. We’re happy to say that we have added a fix for this into our upcoming version 3.11 release. Keep an eye on your Updates page for the new version. If you have any trouble with the update (or are still seeing this problem after you update) please start a new thread and we’d be happy to help out.

    Thank you for your patience while we got this release ready to go!

    Best,
    Leah
    and the rest of The Events Calendar team

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