Ticket to WooCommerce not functioning

[Olaf Japp]

Hi
We got the problem that we are not able to create a ticket with woocommerce any more.
I have created an event and added a ticket with woo. After saving I got the message “Ihre Karte wurde gespeichert” but the ticket has not been listed at all. There isn’t a ticket in woo either.
Then I have added a RSVP Ticket which has been listed and I tried to change the type to woo. Without an error this action has been ignored.

Who may I debug this error? Is there a log file with error messages where I may have a look at? Is there already a workaround?
Thanks

[Geoff B.]

Good evening Olaf and welcome to the Events Calendar forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you are experiencing while trying to create WooCommerce tickets.
I would love to help you with this topic.

As a side note, it is currently not possible to change ticket types after they have been initially created.

Furthermore, I believe you might have accidentally posted this in the incorrect forum (pre-sales).
Provided you have a valid Event Tickets Plus license, you would benefit from better support by going to: https://theeventscalendar.com/support/post/ and selecting Event Tickets Plus from the list (after you login).

With that in mind, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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