Ticket sales / attendees numbers not matching

[Steve]

When we view the list of attendees in the event’s screen we see this:

Total Tickets Sold: 33
Complete: 33
Total RSVPs: 0
Going: 0
Not Going: 0
Deleted Attendees: 9

However when we download the list of attendees we get a total of 25. The orders screen shows:

Total Sales: £1,435.00 (33)
Completed: £1,644.00 (33)
Processing: £0.00 (0)
Pending Payment: £0.00 (0)
Canceled: £0.00 (0)

My client is getting a little frustrated, rightly so, in that they can’t trust these numbers. I’ve seen at least one old ticket on here with no solution which says the same thing. Is there a fix for this bug? It’s quite fundamental that a system like this shows accurate sales figures.

[Andras]

Hello again Steve,

You mention you saw another ticket here. Can you possibly share the link to that?

Also I see you have 33 tickets sold and deleted 9 attendees, which would bring you to 24. While that still doesn’t fully match up, that’s close to the 25 attendees. Does that make sense?

Andras

[Steve]

I’ve answered your question in my other (duplicate, sorry) thread:

Ticket sales / attendees numbers not matching

[Andras]

Thanks, I will close this thread then and will continue there.

A.

[Author]

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