Ticket sale link not appearing

[David]

Hey there,

We imported a bunch of events using the Eventbrite Ticket plugin but the link to actually purchase the tickets is not showing up on any of the event pages (See: http://www.cthnyc.org/event/fit-for-a-queen-18/)

How do we remedy this? Thank you!

[George]

Hey @David,

Thanks for reaching out.

We’ve been getting this reports this week of some syncing issues with the Eventbrite API and this could be related.

To help us with this investigation, can you post your site’s complete System Information to this thread? Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

We’ll take a peek under the hood with that information and continue from there.

Thank you!
George

[David]

This reply is private.

[George]

This reply is private.

[David]

Unfortunately, deactivating the Eventbrite API plugin did not correct any of the issues.

[George]

Thank you for confirming that, David—it looks like our own plugin’s API syncing issues are indeed the culprit here, then. Stay tuned to this thread; I will post updates as soon as we learn more!

Sincerely,
George

[Nico]

Hi there,

Just wanted to give you a heads up that the maintenance release that went out recently has a fix for this issue. Please update when you have a chance and please do let us know if you continue to see this or any other issue happen — we’d be happy to help.

Thanks, hope you have a great weekend,
Nico

[George]

Thanks for posting, Nico—let us know what you find, David!

— George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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