Ticket Purchase Unavailable

[Montgomery]

We had this site and these events set up so that people could buy tickets. We tested the system and it worked. Now it doesn’t seem to. Here’s an example.

http://packerconnection.com/event/ty-montgomery-signing/

The Buy Now button doesn’t go anywhere. What are we missing?

[Andras]

Hey Montgomery,

Thanks for using our plugins and welcome to the forums!

I’m sorry you are having this issue with the tickets. Let me help you fix that.

For ticket sales to work you need to have at least the following plugins activated:

• The Events Calendar
• Event Tickets
• Event Tickets Plus
• WooCommerce

You say you tested it and worked. What did you do since that point in time that could have broken it?

Basically as I see the ticket fields are missing for the events. That can happen if:

– there are no tickets set up for the events

– the tickets have a sale period set up which didn’t start yet

– a custom code removes the ticket fields

The first 2 are easy to check, just look at an event if it has tickets set up and if the tickets are already on sale.

The third one you can check if you go through our conflict testing guide.

Let me know what you find.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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