ticket plugin checkin process

[chris]

Regarding your ticket plugin.

Hi before we buy how does the check in process work?
Do tickets get emailed out as soon as the customer has cleared the checkout? does the order automatically clear or does the admin have to set it as complete before the ticket gets emailed out?

How does the event organiser collect the tickets and decrease the counter in the attendees dashboard page?

Is this a manual process or scan in?
😀
Regards.

[Geoff]

Hey Chris! thanks for getting in touch. I’m stoke to hear you’re considering one of our ticketing plugins and hope one of them will fit the bill for your project. 🙂

Good question. The flow for the ticketing plugins follows this pattern:

• Publish an event
• Add a ticket to the event (from the post editor)
• Visitor purchases ticket
• An email notification is sent to the admin by the ecommerce plugin being used (e.g. WooCommerce)
• The transaction is completed and the visitors receives a receipt–again, by the ecommerce plugin being used
• A digital ticket is sent to the visitor over email
• Visitor prints the ticket and brings it to the door
• Check the visitor in via the WP back end

We are currently testing a new feature that will add QR codes to the tickets–this is awesome because it will allow you to scan the ticket at the door, which will automatically check visitors in. There is no target date for that to release just yet, but it is being tested.

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[chris]

Please can you answer my other question? https://theeventscalendar.com/support/forums/topic/tickets-with-woocommerces-subscription/

I am running out of time to get a quote in to win the job 😀
Thank you for your time.

[Geoff]

Hey Chris,

Thanks for the heads up on the other thread. It looks like George is on top of that and will certainly respond to you.

Are you all good on this thread? Did my last reply answer your question on the ticket flow or do you still have other questions related to that I can help with?

Cheers!
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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