Ticket Page not Loading

[elizabeth meissner]

We have been using Event Tickets Plus for over a year, without issue.
We recently renewed our license, and updated the plugin.

Now we are having very inconsistent issues with the ticket pages not loading. (sometimes they do/don’t)

The site pages:
https://dancingwheels.org/dancing-wheels-masterclass-in-physically-integrated-dance-technique/
https://dancingwheels.org/past-present-and-future-of-integrated-dance-tickets/

Please advise how we might resolve the issue.

[Caroline]

Hi Elizabeth,

Thanks for taking the time to reach out! I’m sorry to hear that you’re having some trouble with Event Tickets Plus on your site. I’d be glad to try and get to the bottom of these issues with you!

It appears as though you have some plugins installed that could be potentially conflicting with our software, so I’d like to try a round of conflict testing first to rule out any issues there. Would you mind taking a few minutes to run through our conflict testing steps and report back on your findings? (If you’re able to create a duplicate staging/test version of your site for testing purposes, we do recommend this, as it allows you to leave your live site as-is while completing our troubleshooting steps!)

https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Thanks so much, and let me know if you should have any questions here!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts