Ticket Not Created Automatically

[Ruth]

I just bought the new plugin.. while doing a test integration with eventbrite, why is it that the “ticket” does not automatically be created, there is an option that says “SET UP YOUR FIRST TICKET”

after i setup all the required fields.. and set it as a draft or live.. i still need to create a “TICKET” on the eventbrite site.

[Ruth]

this is option is the one i am talking about http://ge.tt/3tSRlBH/v/0

[Ruth]

this option is the one i am talking about http://ge.tt/3tSRlBH/v/0

[Jonah]

Hi Ruth,

When creating an Eventbrite event, whether via WordPress with our plugin or on EB, you always need to create at least one ticket to associate with the event. This is a requirement by Eventbrite.

Does that answer your question?

[Ruth]

why need the option for tickets? what is the purpose of filling up the form for the ticket settings(http://ge.tt/3tSRlBH/v/0)?

i mean we fill up the ticket name,type,cost,start date,end date, quantity and then for nothing?

[Jonah]

If it’s an event that you want to associate with Eventbrite, then you need to fil out the form for a ticket. If it’s not an event that’s needs to be associated with EB, just don’t select the option to register it with EB.

Am I misunderstanding something here?

[Ruth]

here is the problem:

i created an event that i want to associate with Eventbrite and create tickets for that event..
when i fill up the info for ticket information, the data/value that is set to “name,type,cost,start date,end date, quantity” are not being read/pass to eventbrite.

[Jonah]

Hi Ruth,

Ok, that’s strange. Are you getting any error or anything like that? Or is the data just not showing up at Eventbrite? Would you mind providing me WP admin access so I can take a look myself? You can email access to jonah [at] tri [dot] be

Cheers,
Jonah

[Ruth]

Yes, that is correct.. data just not showing up at Eventbrite, the actual ticket is not being created at EventBrite..
Note:
I am Joell, Ruth Kuttler’s developer, i am using her account in behalf of her

[Jonah]

Hi Ruth/Joell,

I see that you don’t have your Eventbrite API key input. Was this the case before when you were having the issue? As indicated on the add/edit event screen: http://cl.ly/1C0o1Z2B2k1K360x0k2a – you must configure this. Please verify whether or not this was in place.

[Ruth]

i do have.. it is on my profile..

[Ruth]

the API key that is being specified is on your profile, am i right?

[Ruth]

also if you notice the link on the previous comments http://ge.tt/3tSRlBH/v/0
how can i get the screenshot if i did not link the API to my profile..
-joeLL

[Jonah]

Ahh yes, I forgot it’s only linked by account. Sorry about that. I got your login though, thanks.

I just did a test event with tickets and it created the ticket on EB. Can you please verify this and please try creating another test event yourself. There may be some parameters with the ticket data that is causing it to fail.

Thanks,
Jonah

[Ruth]

Yeah i noticed that, when you create your test event it works for you..
i think what cause the problem is the “Payment” i setup the option for “Accepted Payment Methods” and select paypal.. it is not working, but when i set to none, i noticed it works..

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