Ticket Fieldsets Not Being Recorded

[titusraj]

Please see my site here.

http://raceconnections.com/event/nexus-international-triathlon/2017-03-25/

I am not receiving any of the participants additional information.

Titus

========================
PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/custom-field-values-for-attendees-not-saved-to-cart/

[titusraj]

Basically the attendee info is zero.

[Victor]

Hi Titus!

I am sorry you are having this issue with the attendee info. We have seen other reports with a similar issue and we are looking into it.

Could you please share your system information with me following the steps in this guide ? And also, please tell let me know the hosting provider and plan you are using as we are only experiencing this issue with only a few.

If there is any other detail or unusual fact that you may have experienced please let us know as this will also be very helpful for us.

Thanks!

Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts