Ticket fields not updating

[elevated]

Ticket fields not updating.
Sold one ticket to todays event, so it put all recurring events to 5 available tickets when it should be 6. I went it to change capacity to 6 on individual dates of events but it defaults to 5 since that 1 ticket was sold. How do I fix this issue? Please help.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/ticket-fieldset-changes-not-updating/

[Jaime Marchwinski]

Hi Jennifer,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[elevated]

Thanks I have checked the box to automatically share my system info with you. What next?

[elevated]

This reply is private.

[Jaime Marchwinski]

Hi Jennifer,

Great, thanks for providing me with that information.

Unfortunately at this time Event Tickets Plus does not support recurring events, which may be why you are experiencing some confusion related to the ticket numbers on your backend.

For now, you may have to manually change the ticket numbers.

One thing you can do is to alter the total_sales custom field on the WooCommerce Product page that is associated with the ticket that you are trying to edit.  You can change that number to reflect the actual number of attendees that you have, which will then change what you see in your Attendees tab.

You can also alter the ticket stock on the Edit Event page, where you edit your ticket.

Let me know how this goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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