Ticket field sets are not showing up in .csv export.

[Trent]

Please help. Our events are not generating ticket field sets on the completed orders. While we are capturing the order we do not know the specifics that we have asked of them when purchasing their ticket.

Thank you,
Trent-

[Andras]

Hello Trent,

Thanks for using our plugins and welcome to the forums!

I’m sorry you are having this issue. I’d be happy to help you solve this.

I need a bit more information in order to be able to help you with this topic.

1.<span class=”colour”><span class=”font”><span class=”size”>Please share with me your system information. That will allow me to check for possible conflicts and see your current calendar settings. Here is a guide on how you can share it.</span></span></span>

2. How are you collecting the extra information that is not showing up? Is it the extra attendee meta fields for the ticket, or do you use a third-party plugin?

3. Where are you looking for the collected information? If you are collecting it as described in #2, then you will find it when clicking on Attendees when hovering over an event in your event list. (Screenshot)

Let me know and we’ll tackle this.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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