Ticket field issue

[gt90]

Hi,

I am having a few issues with the Tickets field window.

1) on an iPhone 6 the Tickets field has no arrows and you cannot highlight the field to enter a number. It works fine on an iPad.

2) In Safari on a Mac desktop, there are arrows to increase or decrease ticket quantities, or you enter the number manually. In Firefox and Chrome (both Mac), the up arrow doesn’t work so you need to enter the number manually. Is there a way to fix this or get rid of the arrows all together. It doesn’t look good when the arrows are shown, but not working.

Thanks,
Gil

[gt90]

Hi, I checked on an Android cell phone and it does not work on those devices either.

Thanks,
Gil

• This reply was modified 8 years, 2 months ago by gt90.

[Jaime Marchwinski]

Hi Gil,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[gt90]

Hi Jaime,

Thanks for the reply, but I ended up getting the issue resolved over the weekend. A developer friend edited/added some code to fix the issue.

Cheers,
Gil

[Jaime Marchwinski]

Glad you were able to get things figured out on your own, you are welcome back in our support forums any time!

Since your issue has been resolved, I am going to close this thread.

Have a great week!

[Author]

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