Ticket field does not show up on submit an event form.

[Jennifer Wilder]

Hi,

#1) I have Pro, Event Tickets, ET+, Community Events and Community Tickets and Woo Commerce all loaded. When I go to the submit an event url, there is no place to add ticket information. I want my organizers to be able to add all their info on the front side (that’s what this extension is supposed to do along with Community Tickets). Here’s a link: https://midwestfiberartstrails.org/events/community/add

I have checked the ‘Enable Community Tickets’ box.
I have checked the ‘Allow any user to create tickets’ box.
I do not have the allow anonymous users box checked.

I think I might have something checked that shouldn’t be checked and vice versa.

#2 I’m using PayPal split payments and both split payments and paypal credit card are showing up on the checkout page. Is that how it should be? I think the ticket purchaser would be confused as to which one to use. I also think that ‘split payment’ phrasing doesn’t sound typical. Is there a way to change the name of the payment type in Woo? I know this isn’t your plugin, but I need a little direction.

Many thanks,
JW

[Cliff]

Hi, JW. I am unable to see the actual form at https://midwestfiberartstrails.org/events/community/add because I don’t have a user account (since you have Allow Anonymous Submissions unchecked).

If you have Community Tickets enabled but tickets aren’t showing up, you might not have it fully setup. Please reference https://theeventscalendar.com/knowledgebase/community-tickets-configuring-paypal-split-payments/ and let me know if you have any follow-up questions.

You might also benefit from this code snippet:

https://gist.github.com/cliffordp/6250485f5fe850e5404059c48de3e3ed

[Jennifer Wilder]

Thank for the info, Cliff. What does the above code do?

I was able to get the ticketing section of the Submit an Event form to work. That’s great!

I have another problem, though, and it corresponds to setting up split payments. I loaded the live version of the three APIs that I need but couldn’t find where I could find the PayPal Application ID that Community Tickets requires according the settings in the plugin. I found info in your Knowledge base (see this link: https://theeventscalendar.com/knowledgebase/community-tickets-configuring-paypal-split-payments/). The Knowledgebase has been pretty helpful before.

I ran into a problem with one of the links where it referenced obtaining credentials for live mode and that I need to get approval for chained payments for live mode manually. I logged into developer.paypal.com and found the info for NVP/SOAP API like your docs show. I began to fill out the New Application form but had questions, so left the page to do research, but later in the day, the page was gone. Seriously. The form was not on PayPal’s website. I contacted PayPal and the tech said she’d never heard of it and I should create an app using REST API. I tried to tell her that I was supposed to use NVP/SOAP according to your documentation but she said she’d never heard of it. So I created an API key using the REST app. Very confused; I let it go for the weekend.

Today, I went back to your documentation where it says to click on http://www.paypal-apps.com. That page is down for maintenance and when I click on NVP/SOAP via the developer site, it says that I have a bad gateway.

I could really use some help as my clients are getting restless. 🙂 And I don’t know exactly what to do with this.

Suggestions?

Thank you,
Jennifer

[Cliff]

Sorry, Jennifer, but we have no control over the PayPal Chained Payments system. I have confirmed the http://www.paypal-apps.com/ site currently says it’s down for maintenance.

Months ago, the PayPal Chained Payments system changed to be a manual approval process. In other words, it’s not being offered to new customers.

You’ll need to work all those details out with them, possibly requiring a phone call to them.

[Jennifer Wilder]

Cliff,

I’m really confused. Are people using Community Tickets and PayPal split payments now? If months ago, PayPal changed their approval process to disallow new customers to set up split payments, then why does Modern Tribe offer the PayPal Split Payment on Community Tickets? And why does Modern Tribe have documentation that spells out the details of application on PayPal’s site? The split ticket feature is exactly why I purchased the Community Ticket bundle.

You didn’t mention if a client ID via REST API will work in your PayPal App ID requirement. That’s what PayPal told me to get when I was on the phone with them twice.

Also, what function does the code snippet perform? The one you included in an earlier reply but didn’t give me an answer.

Thank you,
Jennifer

[Cliff]

Jennifer, I see their site is still down with the same message so I’ve pinged Management about this issue. I was personally surprised to see no mention of “PayPal” on the Community Tickets sales page. I assumed some text like, “Make sure you’re approved by PayPal before buying this plugin,” would have been on there, but there’s actually no mention of PayPal at all.

We have a direct contact at PayPal that we’ll try to sort this out with and report back to you. I’ll reply as soon as we have some definitive response, but I can’t guarantee when that might be. Thanks for your patience and understanding.

[Jennifer Wilder]

Hello Cliff,

Thanks for following up and pushing the issue upstairs.

Here’s an article from your knowledgebase that talks about PayPal and Community Tickets. It’s my understanding that based on that article you would be able to support the plugin.

https://theeventscalendar.com/knowledgebase/community-tickets-configuring-paypal-split-payments/

I also received the following info from Jennifer (in pre-sales questions). https://theeventscalendar.com/knowledgebase/configuring-community-tickets/

Cliff, I want to get this up and running as smoothly and soon as I can. Over the past 4 years, I’ve purchased events calendar, pro, filter bar, community tickets not only for myself but also for other websites. I have also recommended events calendar plugin countless times.

Thank you,
Jennifer

[Cliff]

I understand, and thanks for sharing this extra context.

I personally worked on the Configuring PayPal Split Payments article and got customer confirmation the steps were accurate at that time. I’ll let you know what PayPal replies when we hear back.

[Jennifer Wilder]

Cliff,
I think the steps were accurate at that time. I just need to know which direction I must go with this. I have deadlines to meet, too.
Thanks,
Jennfer

[Cliff]

I understand and will reply as soon as we have an update from them. If time is a concern–and because each Chained Payments account is handled individually-you could contact them directly to further discuss and try to get things working for your specific account.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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