Ticket entry in dashboard is doubled

[Nico]

Thanks for the update Ken!

That’s a great finding, good job. I see you are using ‘Postman SMTP version 1.7.2 by Jason Hendrik’, con you please confirm this is the plugin generating the conflict? If that’s the case I’ll try to reproduce this in my local site and see if I can find the issue.

If you have an staging site can you try with a similar SMTP plugin? Also, are tickets emails actually sent?

Also qtranslate doesn’t display multi lingual windows for portfolio types. So it actually reflects the changes.

Good news indeed 🙂

Please let me know about it,
Best,
Nico

[Ken Wee Chew]

This reply is private.

[Nico]

This reply is private.

[Nico]

This reply is private.

[Ken Wee Chew]

This reply is private.

[Ken Wee Chew]

And is it possible to send e-mails without an SMTP plugin? Please advise if you are aware of configuration for the same.

[Nico]

Hey Ken,

Thanks for the follow-up!

Haven’t updated. It will be very helpful if u suggest an alternative to mitigate the problem of erroneous ticket id generated, for example (temporarily block tickets, edit the ticket# and resend tickets closer to the event)

I would start by trying a different SMPT plugin (WP Mail SMPT, Easy WP SMTP, WP Mail Bank, etc). Not sure if by temporarily block tickets refers to preventing the tickets email from being sent, if that’s the case you can do so by adding the following snippet to the theme’s (or child theme’s) functions.php file:

/* Tribe, prevent woo tickets email to be sent */
add_filter( 'wootickets-tickets-email-enabled', '__return_false' );

Please note this will stop the tickets email even if you manually trigger it from the order screen.

And is it possible to send e-mails without an SMTP plugin? Please advise if you are aware of configuration for the same.

Yes, you should be able to send emails without any extra configuration. WordPress handles this by default. You might need to contact your hosting provider if this is not working out of the box.

Please let me know about it,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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