Ticket end date set to 1970-01-01

[Florian]

Looks like there is a bug when creating a ticket.
When editing a ticket without having saved the event itself the newly entered date ist lost.

Steps to reproduce:

1. Create a ticket for an event
2. Set a start date
3. Save the ticket
4. Edit the ticket
5. Set an end date
6. Save the ticket

Expected result: The date entered was saved.
Actually result: The date is set to 1970-01-01.

Best
Florian

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the end date issue related to your tickets.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, it does sound like there might be some type of conflict at play here.

Could you try temporarily reverting back to a default WordPress theme such as twenty-sixteen and seeing if the issue persists ?

Let me know how that goes.

Best regards,
Geoff B.

[Florian]

This reply is private.

[Florian]

Hi Geoff,

I did like you suggested and switched to the Twenty Seventeen Theme. But the problem is still there.

Any ideas?

Thanks a lot!
Florian

[Geoff B.]

Good evening Florian,

Thank you for the system information.

The first thing you should know is that we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year. Initially we planned for spring, but there was some pushback.

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1. WooCommerce multilingual
2. Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

Let me know if that helps.

Have a great day!

Geoff B.

[Florian]

Hi Geoff,

Thanks for your help!

Unfortunately I could not really get it to work the way you suggested…
But for now I am able to get things working properly by saving the event multiple times between changes on tickets.

I also had the issue that the type of a ticket could not be changed after the initial save. When I create a RSVP type of ticket there was no way than deleting this ticket and creating a new one in order to convert it to the WooCommerce type. Is this also related to WPML?

Best
Florian

[Geoff B.]

Good evening Florian,

Actually, if you need to save the event multiple times, it probably means you are stuck with some type of WPML related cache issue.

But, the important part is that you have a workaround.
Hopefully, this will all be gone when we release full compatibility.

I also had the issue that the type of a ticket could not be changed after the initial save. When I create a RSVP type of ticket there was no way than deleting this ticket and creating a new one in order to convert it to the WooCommerce type. Is this also related to WPML?

No, this is a built-in limitation of our plugin. Not related to WPML.

Once you create one ticket type, you cannot change it.
In fact, if you manage to do so, it will most likely not going to work properly.

Let me know if there is anything else I can help you with.

Have a great day!

Geoff B.

 

[Florian]

Thanks a lot! That solves my problem for now.

[Geoff B.]

Good afternoon Florian,

Awesome.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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