Ticket emails only go to billing email account, not each individual ticket?

[innovnate]

Hi, I have an event using Event Tickets Plus, with 3 types of tickets.

If a user purchased more than 1 ticket, all the tickets are sent to the billing contact person, not each individual ticket holder? Is there a way to send it to the ticket holders instead?

[Brendan]

Hi there,

Welcome back to our forums! I’d be happy to help you out with this.

Changing the Email Recipient

By default, there is only one email address collected at the time the order is submitted. It sounds like you may have created a custom ticket field to collect attendee info separate from the billing info collected at checkout?

It would be possible to change the recipient to an email collected from a custom ticket field, however this would require a code customization. Unfortunately, this level of customization is outside the scope of what we are currently able to offer, but I would recommend taking a look at our Themer’s Guide, which has great tips on customizing our plugins. If you need help with the code, we do have a list of freelancers we can recommend.

Customizing Email Templates

When an order is completed, the customer should receive two emails, one confirming the purchase (from WooCommerce), and one from us with the actual tickets. You can customize the templates by copying them into your theme and editing them there. Note: It is highly recommended that you use a child theme to avoid your changes being lost with future theme updates.

Our template can be found at wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Email.php

WooCommerce Template Customization Guide

I know that was a lot of information, so please don’t hesitate to ask any questions you may have!

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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