Ticket emails not being sent

[Jeff]

I’m not getting follow up emails send to the purchasers of tickets. The email settings are http://propic.me/12Ird

Any ideas as to what I need to do to get this working?

[Andras]

Hello again Jeff,

To be able to help you with this, could you please share your system information with me in a private reply?
Here’s a handy guide how you can do that:
https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also note, that several people had problem with emails not being sent out after updating to WordPress 4.6. I also had that on one site, and rolling back to 4.5.3 helped, so you might want to check that option.

Cheers,
Andras

[Jeff]

This has been resolved. I was unaware that I had to manually finalize the ticket transaction.

Thank you.

[Andras]

Hey Jeff,

Glad to hear this got resolved.

Note, there is also a option for making the ticket orders automatically completed after purchase. You can find it under Events > Settings > Tickets tab > WooCommerce support section

I’m going to close this thread now. If you have any other questions or issues arising, don’t hesitate to open a new ticket. We’ll be here. 🙂

Cheers,
Andras

[Author]

Posts