ticket email empty

[Grelet]

Hello,

Two days ago, everything worked well, but nowadays, the emails of the tickets are well received but empty. Would you have the solution? It’s a big site that I can not afford to cut for testing.

Thank you for your reply,

Best regards,

[Shelby]

Hey Grelet,

Thanks for using The Events Calendar, I’m happy to help! In order to help, I would like to get some more information from you, if I can:

-First, could you possibly share your system information with me? This will help me determine what might be causing the issue.

-Second, have you updated or installed any plugins or themes in the last few days?

-Finally, could you create a test event with tickets costing $0 on your site so that I can test it out and see this firsthand?

Thanks!
Shelby 🙂

[Grelet]

By uninstalling and re-installing the module, this has worked.
Thank for your response,

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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