ticket email

[Jimmy]

Hi There

getting complaints that users are not getting the ticket email is there a log to say ticket has been emailed

cheers

[Geoff B.]

Good evening Jimmy and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets not being received by your customers.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Typically, this can happen for one of 2 reasons:

1. If you are using WooCommerce, the ticket order status has to be set to “Complete”
2. Somehow, the built-in WPmail functions are getting filtered (probably by spam filters). If that is the case, I would suggest using a plugin such as: https://wordpress.org/plugins/easy-wp-smtp/ . That should fix the issue.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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