Ticket Capacity Always ShowS Unlimited

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  • #1597379
    Cordes Owen
    Participant

    Hi, I am really struggling with the capacity of the tickets. No matter what I do it always says the capacity is unlimited. I have changed it to a set capacity and saved the ticket but it still says unlimited. I have updated everything to the latest version but that did not fix anything. I also tried switching themes to a default them and that did not work either. Any help would be greatly appreciated.

    #1598413
    Victor
    Keymaster

    Hi Cordes!

    I’m sorry to hear you are struggling so much with that. Let me help you troubleshoot the issue so we can hopefully find the source of the problem.

    As a first step, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

    Please share with us a link to the event you are having the problem with and also a screenshot of the ticket editor when on the Edit Event screen.

    With all that information I will try to reproduce the same behavior on my end.

    Thanks,
    Victor

    #1600174
    Cordes Owen
    Participant

    Hi Victor,

    Thanks for getting back to me on this issue. Here is my system information:

    HOME URL
    https://artherapyinternational.org
    SITE URL
    https://artherapyinternational.org
    SITE LANGUAGE
    English
    CHARACTER SET
    UTF-8
    NAME
    Joe Nammour
    EMAIL
    [email protected]
    INSTALL KEYS
    event-tickets-plus = 84e5################################046e
    events-calendar-pro = 6f6d################################e067
    tribe-filterbar = 66fb################################8cf3
    WORDPRESS VERSION
    4.9.8
    PERMALINK STRUCTURE
    https://artherapyinternational.org/%postname%/
    PHP VERSION
    7.0.31
    PHP
    max_execution_time = 120
    memory_limit = 268435456
    upload_max_filesize = 100M
    post_max_size = 100M
    display_errors =
    log_errors = 1
    SERVER
    nginx
    SAPI
    fpm-fcgi
    PLUGINS
    Gravity Forms version 2.3.3 by rocketgenius(https://www.rocketgenius.com)
    Native PHP Sessions for WordPress version 0.6.9 by Pantheon(https://www.pantheon.io/)
    Advanced Custom Fields PRO version 5.7.2 by Elliot Condon(http://www.elliotcondon.com/)
    All In One SEO Pack version 2.7.3 by Michael Torbert(https://semperplugins.com/all-in-one-seo-pack-pro-version/)
    All-in-One WP Migration version 6.73 by ServMask(https://servmask.com/)
    bbPress version 2.5.14 by The bbPress Community(https://bbpress.org)
    Contact Form 7 version 5.0.3 by Takayuki Miyoshi(https://ideasilo.wordpress.com/)
    Duplicate Post version 3.2.2 by Enrico Battocchi(https://lopo.it)
    Event Tickets Plus version 4.7.6 by Modern Tribe, Inc.(http://m.tri.be/28)
    Event Tickets version 4.7.6 by Modern Tribe, Inc.(http://m.tri.be/28)
    The Events Calendar PRO version 4.4.30.1 by Modern Tribe, Inc.(http://m.tri.be/20)
    Gravity Forms Event Tracking version 2.1.1 by Ronald Huereca(https://mediaron.com)
    Gravity Forms PayPal Payments Pro Add-On version 2.3 by rocketgenius(http://www.rocketgenius.com)
    Intuitive Custom Post Order version 3.1.1 by hijiri(http://hijiriworld.com/web/)
    Salient Visual Composer version 5.2.4 by Michael M – WPBakery.com | Modified by ThemeNectar(http://wpbakery.com)
    Lead Tracking version 1.0.2 by Lead Tracking
    SendGrid version 1.11.8 by SendGrid(http://sendgrid.com)
    The Events Calendar: Filter Bar version 4.5.7 by Modern Tribe, Inc.(http://m.tri.be/25)
    The Events Calendar version 4.6.21 by Modern Tribe, Inc.(http://m.tri.be/1x)
    Visual Term Description Editor version 1.7.0 by Shea Bunge(https://bungeshea.com)
    WooCommerce Deposits version 2.3.1 by Webtomizer(https://www.webtomizer.com/)
    WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway version 4.4.14 by WooCommerce(https://woocommerce.com/)
    WooCommerce Google Analytics Integration version 1.4.4 by WooCommerce(https://woocommerce.com)
    WooCommerce version 3.4.4 by Automattic(https://woocommerce.com)
    WP All Import Pro version 4.5.4 by Soflyy
    WP Help version 1.5.4 by Mark Jaquith(http://coveredwebservices.com/)
    WP All Import – ACF Add-On version 3.1.7 by Soflyy
    NETWORK PLUGINS

    MU PLUGINS
    Pantheon version 0.1 by Pantheon(https://pantheon.io/)
    THEME
    ART Salient Child Theme
    MULTISITE

    SETTINGS
    schema-version = 4.6.21
    recurring_events_are_hidden = exposed
    previous_ecp_versions =
    Array
    (
    [0] => 0
    [1] => 4.6
    [2] => 4.6.2
    [3] => 4.6.10.1
    [4] => 4.6.11.1
    [5] => 4.6.14.1
    )
    latest_ecp_version = 4.6.21
    last-update-message-the-events-calendar = 4.6
    donate-link =
    postsPerPage = 1050
    liveFiltersUpdate = 1
    showComments =
    showEventsInMainLoop =
    eventsSlug = events
    singleEventSlug = event
    multiDayCutoff = 00:00
    defaultCurrencySymbol = $
    reverseCurrencyPosition =
    embedGoogleMaps = 1
    embedGoogleMapsZoom = 10
    debugEvents =
    tribe_events_timezone_mode = event
    tribe_events_timezones_show_zone =
    earliest_date = 2018-01-19 00:00:00
    earliest_date_markers =
    Array
    (
    [0] => 1017
    )
    latest_date = 2018-12-16 23:59:59
    latest_date_markers =
    Array
    (
    [0] => 2284
    )
    disable_metabox_custom_fields = show
    tribeEnableViews =
    Array
    (
    [0] => list
    [1] => month
    [2] => week
    [3] => day
    [4] => map
    )
    pro-schema-version = 4.4.30.1
    filter-bar-schema-version = 4.5.7
    hideSubsequentRecurrencesDefault =
    userToggleSubsequentRecurrences =
    recurrenceMaxMonthsBefore = 24
    recurrenceMaxMonthsAfter = 24
    geoloc_default_geofence = 25
    geoloc_default_unit = miles
    ticket-enabled-post-types =
    Array
    (
    [0] => tribe_events
    )
    previous_event_tickets_versions =
    Array
    (
    [0] => 0
    [1] => 4.5.6
    [2] => 4.5.7
    [3] => 4.6.3
    [4] => 4.6.3.1
    [5] => 4.7.2
    )
    latest_event_tickets_version = 4.7.6
    last-update-message-event-tickets = 4.5.6
    google_maps_js_api_key = AIza###############################BMds
    eventsDefaultOrganizerID =
    eventsDefaultVenueID = 0
    eventsDefaultAddress =
    eventsDefaultCity = Tampa
    eventsDefaultState = FL
    eventsDefaultProvince =
    eventsDefaultZip =
    defaultCountry =
    Array
    (
    [0] => US
    [1] => United States
    )
    eventsDefaultPhone =
    tribeEventsCountries =
    stylesheetOption = tribe
    tribeEventsTemplate = default
    viewOption = list
    mobile_default_view = list
    tribeDisableTribeBar =
    hideLocationSearch =
    hideRelatedEvents = 1
    week_view_hide_weekends =
    monthEventAmount = 3
    enable_month_view_cache = 1
    dateWithYearFormat = F j, Y
    dateWithoutYearFormat = F j
    monthAndYearFormat = F Y
    weekDayFormat = D jS
    dateTimeSeparator = @
    timeRangeSeparator = –
    datepickerFormat = 0
    tribeEventsBeforeHTML =
    tribeEventsAfterHTML =

    Accelerated Resolution Therapy Trainings

    ticket-rsvp-form-location = tribe_events_single_event_after_the_content
    ticket-commerce-form-location = tribe_events_single_event_after_the_content
    ticket-authentication-requirements =
    tickets-woo-generation-status =
    Array
    (
    [0] => wc-pending
    [1] => wc-processing
    [2] => wc-on-hold
    [3] => wc-completed
    )
    tickets-woo-dispatch-status =
    Array
    (
    [0] => wc-processing
    [1] => wc-on-hold
    [2] => wc-completed
    )
    custom-fields =
    Array
    (
    [2] => Array
    (
    [name] => _ecp_custom_2
    [label] => Credit
    [type] => text
    [values] =>
    )

    [4] => Array
    (
    [name] => _ecp_custom_4
    [label] => ID
    [type] => text
    [values] =>
    )

    )
    custom-fields-max-index = 4
    events_filters_layout = vertical
    events_filters_default_state = closed
    front_page_event_archive =
    tribe_aggregator_default_update_authority = overwrite
    tribe_aggregator_default_csv_post_status =
    tribe_aggregator_default_csv_category =
    tribe_aggregator_disable =
    event-tickets-plus-schema-version = 4.7.6
    WP TIMEZONE
    America/New_York
    WP GMT OFFSET
    -4
    DEFAULT PHP TIMEZONE
    UTC
    WP DATE FORMAT
    F j, Y
    WP TIME FORMAT
    g:i a
    WEEK STARTS ON
    1
    COMMON LIBRARY DIR
    /srv/bindings/bf92050e44084e1c9a8888bcadea2888/code/wp-content/plugins/event-tickets/common/src/Tribe
    COMMON LIBRARY VERSION
    4.7.18

    Also, here is a link to one of our events: https://artherapyinternational.org/event/orlando-florida-basic-art-training-july-5-2018-2/

    Finally, I uploaded two screenshots of the editor screen for the ticket. Thanks for your help with this.

    #1601022
    Victor
    Keymaster

    Hi Cordes,

    Thanks for coming back with all that information.

    I tried to replicate the same in my own local installation but failed to do so under default conditions.

    First, could you please navigate to your WP Admin > WooCommerce > Settings > Products tab > Inventory > and make sure you have checked “Enable stock management”?

    Additionally, please check that the Enable stock management at product level is also activated for the ticket product. You can verify this by editing the corresponding ticket product in WooCommerce in Product Data > Inventory

    Does it change anything?

    Please let us know about it.

    Thanks,
    Victor

    #1618567
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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