Home › Forums › Ticket Products › Event Tickets Plus › Ticket Capacity Always ShowS Unlimited
- This topic has 3 replies, 2 voices, and was last updated 5 years, 6 months ago by Cordes Owen.
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AuthorPosts
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August 14, 2018 at 12:11 pm #1597379Cordes OwenParticipant
Hi, I am really struggling with the capacity of the tickets. No matter what I do it always says the capacity is unlimited. I have changed it to a set capacity and saved the ticket but it still says unlimited. I have updated everything to the latest version but that did not fix anything. I also tried switching themes to a default them and that did not work either. Any help would be greatly appreciated.
August 15, 2018 at 1:29 pm #1598413VictorKeymasterHi Cordes!
I’m sorry to hear you are struggling so much with that. Let me help you troubleshoot the issue so we can hopefully find the source of the problem.
As a first step, could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.
Please share with us a link to the event you are having the problem with and also a screenshot of the ticket editor when on the Edit Event screen.
With all that information I will try to reproduce the same behavior on my end.
Thanks,
VictorAugust 17, 2018 at 1:35 pm #1600174Cordes OwenParticipantHi Victor,
Thanks for getting back to me on this issue. Here is my system information:
HOME URL
https://artherapyinternational.org
SITE URL
https://artherapyinternational.org
SITE LANGUAGE
English
CHARACTER SET
UTF-8
NAME
Joe Nammour
EMAIL
[email protected]
INSTALL KEYS
event-tickets-plus = 84e5################################046e
events-calendar-pro = 6f6d################################e067
tribe-filterbar = 66fb################################8cf3
WORDPRESS VERSION
4.9.8
PERMALINK STRUCTURE
https://artherapyinternational.org/%postname%/
PHP VERSION
7.0.31
PHP
max_execution_time = 120
memory_limit = 268435456
upload_max_filesize = 100M
post_max_size = 100M
display_errors =
log_errors = 1
SERVER
nginx
SAPI
fpm-fcgi
PLUGINS
Gravity Forms version 2.3.3 by rocketgenius(https://www.rocketgenius.com)
Native PHP Sessions for WordPress version 0.6.9 by Pantheon(https://www.pantheon.io/)
Advanced Custom Fields PRO version 5.7.2 by Elliot Condon(http://www.elliotcondon.com/)
All In One SEO Pack version 2.7.3 by Michael Torbert(https://semperplugins.com/all-in-one-seo-pack-pro-version/)
All-in-One WP Migration version 6.73 by ServMask(https://servmask.com/)
bbPress version 2.5.14 by The bbPress Community(https://bbpress.org)
Contact Form 7 version 5.0.3 by Takayuki Miyoshi(https://ideasilo.wordpress.com/)
Duplicate Post version 3.2.2 by Enrico Battocchi(https://lopo.it)
Event Tickets Plus version 4.7.6 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.7.6 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.4.30.1 by Modern Tribe, Inc.(http://m.tri.be/20)
Gravity Forms Event Tracking version 2.1.1 by Ronald Huereca(https://mediaron.com)
Gravity Forms PayPal Payments Pro Add-On version 2.3 by rocketgenius(http://www.rocketgenius.com)
Intuitive Custom Post Order version 3.1.1 by hijiri(http://hijiriworld.com/web/)
Salient Visual Composer version 5.2.4 by Michael M – WPBakery.com | Modified by ThemeNectar(http://wpbakery.com)
Lead Tracking version 1.0.2 by Lead Tracking
SendGrid version 1.11.8 by SendGrid(http://sendgrid.com)
The Events Calendar: Filter Bar version 4.5.7 by Modern Tribe, Inc.(http://m.tri.be/25)
The Events Calendar version 4.6.21 by Modern Tribe, Inc.(http://m.tri.be/1x)
Visual Term Description Editor version 1.7.0 by Shea Bunge(https://bungeshea.com)
WooCommerce Deposits version 2.3.1 by Webtomizer(https://www.webtomizer.com/)
WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway version 4.4.14 by WooCommerce(https://woocommerce.com/)
WooCommerce Google Analytics Integration version 1.4.4 by WooCommerce(https://woocommerce.com)
WooCommerce version 3.4.4 by Automattic(https://woocommerce.com)
WP All Import Pro version 4.5.4 by Soflyy
WP Help version 1.5.4 by Mark Jaquith(http://coveredwebservices.com/)
WP All Import – ACF Add-On version 3.1.7 by Soflyy
NETWORK PLUGINS
–
MU PLUGINS
Pantheon version 0.1 by Pantheon(https://pantheon.io/)
THEME
ART Salient Child Theme
MULTISITE
–
SETTINGS
schema-version = 4.6.21
recurring_events_are_hidden = exposed
previous_ecp_versions =
Array
(
[0] => 0
[1] => 4.6
[2] => 4.6.2
[3] => 4.6.10.1
[4] => 4.6.11.1
[5] => 4.6.14.1
)
latest_ecp_version = 4.6.21
last-update-message-the-events-calendar = 4.6
donate-link =
postsPerPage = 1050
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
earliest_date = 2018-01-19 00:00:00
earliest_date_markers =
Array
(
[0] => 1017
)
latest_date = 2018-12-16 23:59:59
latest_date_markers =
Array
(
[0] => 2284
)
disable_metabox_custom_fields = show
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => week
[3] => day
[4] => map
)
pro-schema-version = 4.4.30.1
filter-bar-schema-version = 4.5.7
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
geoloc_default_geofence = 25
geoloc_default_unit = miles
ticket-enabled-post-types =
Array
(
[0] => tribe_events
)
previous_event_tickets_versions =
Array
(
[0] => 0
[1] => 4.5.6
[2] => 4.5.7
[3] => 4.6.3
[4] => 4.6.3.1
[5] => 4.7.2
)
latest_event_tickets_version = 4.7.6
last-update-message-event-tickets = 4.5.6
google_maps_js_api_key = AIza###############################BMds
eventsDefaultOrganizerID =
eventsDefaultVenueID = 0
eventsDefaultAddress =
eventsDefaultCity = Tampa
eventsDefaultState = FL
eventsDefaultProvince =
eventsDefaultZip =
defaultCountry =
Array
(
[0] => US
[1] => United States
)
eventsDefaultPhone =
tribeEventsCountries =
stylesheetOption = tribe
tribeEventsTemplate = default
viewOption = list
mobile_default_view = list
tribeDisableTribeBar =
hideLocationSearch =
hideRelatedEvents = 1
week_view_hide_weekends =
monthEventAmount = 3
enable_month_view_cache = 1
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
tribeEventsBeforeHTML =
tribeEventsAfterHTML =Accelerated Resolution Therapy Trainings
ticket-rsvp-form-location = tribe_events_single_event_after_the_content
ticket-commerce-form-location = tribe_events_single_event_after_the_content
ticket-authentication-requirements =
tickets-woo-generation-status =
Array
(
[0] => wc-pending
[1] => wc-processing
[2] => wc-on-hold
[3] => wc-completed
)
tickets-woo-dispatch-status =
Array
(
[0] => wc-processing
[1] => wc-on-hold
[2] => wc-completed
)
custom-fields =
Array
(
[2] => Array
(
[name] => _ecp_custom_2
[label] => Credit
[type] => text
[values] =>
)[4] => Array
(
[name] => _ecp_custom_4
[label] => ID
[type] => text
[values] =>
))
custom-fields-max-index = 4
events_filters_layout = vertical
events_filters_default_state = closed
front_page_event_archive =
tribe_aggregator_default_update_authority = overwrite
tribe_aggregator_default_csv_post_status =
tribe_aggregator_default_csv_category =
tribe_aggregator_disable =
event-tickets-plus-schema-version = 4.7.6
WP TIMEZONE
America/New_York
WP GMT OFFSET
-4
DEFAULT PHP TIMEZONE
UTC
WP DATE FORMAT
F j, Y
WP TIME FORMAT
g:i a
WEEK STARTS ON
1
COMMON LIBRARY DIR
/srv/bindings/bf92050e44084e1c9a8888bcadea2888/code/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION
4.7.18Also, here is a link to one of our events: https://artherapyinternational.org/event/orlando-florida-basic-art-training-july-5-2018-2/
Finally, I uploaded two screenshots of the editor screen for the ticket. Thanks for your help with this.
August 20, 2018 at 5:51 am #1601022VictorKeymasterHi Cordes,
Thanks for coming back with all that information.
I tried to replicate the same in my own local installation but failed to do so under default conditions.
First, could you please navigate to your WP Admin > WooCommerce > Settings > Products tab > Inventory > and make sure you have checked “Enable stock management”?
Additionally, please check that the Enable stock management at product level is also activated for the ticket product. You can verify this by editing the corresponding ticket product in WooCommerce in Product Data > Inventory
Does it change anything?
Please let us know about it.
Thanks,
VictorSeptember 11, 2018 at 9:35 am #1618567Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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