Ticket cap and global stock

[Marguerite]

Right now I have an event with one ticket and price. I set the cap to 40 but the notification in the plug-in says “12 sold, 40 remaining, 3 pending.”

I have had trouble in the past with setting the cap and sales exceeding the cap because it didn’t stop the sale of the ticket once the quantity reached the cap. Am I missing something?

I also have the same issue with using global stock. Any help would be appreciated. Thanks!

[Caroline]

Hi Marguerite,

Thanks so much for getting in touch! I’m sorry to hear that you’re having some trouble with stock amounts for your event tickets–we’d love to take a closer look and see what we can do to help. Unfortunately, I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

If you can, please take the time to confirm in your post that you’ve run through our conflict testing steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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