Ticket amount not counting down after tickets sold

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  • This topic has 37 replies, 4 voices, and was last updated 9 years ago by Warren.
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  • January 5, 2017 at 4:07 am #1213674
    Warren
    Participant

    Hi there, website I have this plugin for sells tours of a stately home. They have 50 available for each tour and over the holidays sold 2 tickets for one of the tours however the site still shows that there are 50 remaining. Why is this?

    In the admin it shows the attached. It should say 2 sold 48 remaining. Is there something I need to do before it takes them off?

    January 5, 2017 at 4:35 pm #1214103
    George
    Participant

    I’m sorry to hear this, Warren! I cannot recreate this issue, nor have other folks reported this specific problem recently, so there may be a problem unique to your site that is happening here.

    With that in mind, can you share your site’s complete System Information? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/ I’ll take a look at that information to see if anything stands out to me as potentially relevant to these issues.

    Thank you!

    Cheers,
    George

    January 9, 2017 at 3:07 am #1215000
    Warren
    Participant

    This reply is private.

    January 9, 2017 at 8:24 am #1215116
    George
    Participant

    This reply is private.

    January 12, 2017 at 9:22 am #1217498
    Warren
    Participant

    This reply is private.

    January 13, 2017 at 10:01 am #1218193
    George
    Participant

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    January 25, 2017 at 4:59 am #1223508
    Warren
    Participant

    This reply is private.

    January 25, 2017 at 11:17 am #1223858
    George
    Participant

    This reply is private.

    January 26, 2017 at 1:34 am #1224235
    Warren
    Participant

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    January 26, 2017 at 9:34 am #1224509
    George
    Participant

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    February 22, 2017 at 8:58 am #1243859
    Warren
    Participant

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    February 22, 2017 at 10:16 am #1243915
    George
    Participant

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    February 22, 2017 at 10:19 am #1243916
    George
    Participant

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    February 22, 2017 at 10:49 am #1243930
    Warren
    Participant

    Not sure this is correct as I used your plugin on my shsreunion.co.uk website and every time someone paid for a ticket the amount remaining ticked down automatically. I thought that was the point of having Stock Control ticked?

    February 22, 2017 at 11:17 am #1243943
    George
    Participant

    Can you please share a screenshot of the specific “Stock Control” checkbox you are referring to?

    You can do so by uploading the images directly to this thread. If you have issues with that, you can upload to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

    Thank you,
    George

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