The order process makes no sense

[Neil Thomas]

Was talking with a fellow company who have said they find the order process of the event calendar too complex to really work, and so wondered before I buy if you could confirm something for me

They said the thing that didn’t work for them was, they would set up a bunch of events, and along side the ticket plugin, they sold tickets, say like “single applicant” ticket, as this is a standard ticket across all the events

However they said where things fall down is, when someone buys a single applicant ticket, the order appears in Woocommerce ready for you to confirm/complete however it doesn’t say anywhere in the order to what course they have bought a ticket for

So you can’t confirm if it’s ok, and you can’t even see on attendees and the ticket isn’t registered until you say it’s complete

I’m hoping they have this wrong as this seems a really odd way to do things, how on the woocommerce order, can it not say what event the ticket is for, so you can get an order for a concert saying “Adult ticket” but you have no idea what event it’s for!!

[Cliff]

Hi, Neil. Thanks for your interest in our plugin suite.

I recorded this 5-minute video for you from my localhost to walk you through how things work: https://cl.ly/2W0F1G1e1K16

I hope this info helps. Let me know if you have any follow-up questions.

Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

[Neil Thomas]

Hi Cliff,

Many thanks for the reply and the video which was useful, however sadly I think confirmed my concerns, lets say I have 100 events happening, lets call the concerts, all from different artists, some artists will have the same show on different times throughout the year, and the ticket option is Adult or Child across the board

So you set up the 100 events, for each event you set up an “adult” ticket and a “child” ticket

So bu the demo and what I can see, so when someone buys a ticket, the very first thing we the web owner gets is an order, and order which we need to confirm before the ticket is registered, however the order is for 1 x “adult” and thats it, we don’t know what event it’s for, what date it’s for, we know nothing, we can’t confirm it as we have no idea whats it’s for

Sure we don’t have the name every single ticket with the “ABC Live on stage 10th June 2018 Adult”

How is this integrated in anyway then? it juts making a sale called ticket, but theres no stage 2, from what i see I can’t even see an option anywhere in the docs to click on tickets?

[Cliff]

Neil, I came up with this code snippet for this purpose:

https://gist.github.com/cliffordp/63abddea69b60f616c1aec1c6bdfc299

Here’s a 4-minute video demonstrating what it does: https://cl.ly/1l0m3q3Y0f0n

Of course, since it’s a custom code snippet, you could tweak it to output just how you wish.

Please reference https://theeventscalendar.com/knowledgebase/implementing-custom-code-snippets/ for how to implement custom code snippets.

If you do purchase ET+ and try this out, please let me know how this goes for you.

[Neil Thomas]

Hi Cliff

So firstly WOW, I think that covers what I am talking about, from the video thats exactly what I think needs to happen so many thanks for the demo, what’s amazed me though, to date how has any of your customers managed to ever know what ticket has been purchased? I mean you could have 50 orders come in for “adult” ticket and not have a clue what event the order is for, but this appears it will sort out what we want

[Cliff]

I know this issue has been mentioned before — but to be honest I think most customers purchase one ticket at a time and go directly from Event to Cart to Checkout, so there would be minimal confusion in that purchase flow.

Also, this specific code snippet would have been different a few months ago before the release of WooCommerce version 3.

We don’t provide custom coding changes for customers, per our Scope of Support / Terms, but repeated requests like this are good candidates for spending some extra time.

I shared this snippet internally (as we all usually do so everyone’s aware), and it caught management’s attention without me directly pinging them… so who knows, maybe something like this could eventually be part of how ET+ works by default. Until then, I’m glad this should overcome your purchasing hesitancy. Happy to help, and I’m sure we’ll see you in the Premium Help Desk after your purchase!

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