The Events Calendar PRO plugin

[Kenneth]

Hello,

We have been using the The Events Calendar plugin. Recently, we decided to upgrade to the PRO version and when we uploaded and activated the plugin, it broke the site.

Could you please assist us?

Thanks!

• This topic was modified 10 years, 2 months ago by Kenneth.
• This topic was modified 10 years, 1 month ago by George.

[George]

I’m sorry to hear this, @Kenneth!

To get started with investigating this, can you share your “System Information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[Kenneth]

Here is the information your request… please let me know what other information is needed. Thank you, Ken

HOME URL
http://www.rabbitratings.com
SITE URL
http://www.rabbitratings.com
INSTALL KEYS
–
WORDPRESS VERSION
4.4.2
PHP VERSION
5.6.18
PLUGINS
LayerSlider WP (shared on wplocker.com) version 5.6.2 by Kreatura Media(http://kreaturamedia.com/)
Advanced Custom Fields: Repeater Field version 1.1.1 by Elliot Condon(http://www.elliotcondon.com/)
Business Directory Plugin – Ratings Module version 3.4 by D. Rodenbaugh(http://www.skylineconsult.com)
Business Directory Plugin – File Attachments Module version 3.6.1 by D. Rodenbaugh(http://www.skylineconsult.com)
Business Directory Plugin – Claim Listings Module version 1.0.4 by D. Rodenbaugh(http://businessdirectoryplugin.com)
Business Directory Plugin – Featured Levels Module version 3.6.5 by D. Rodenbaugh(http://www.skylineconsult.com)
Business Directory Plugin – Google Maps Module version 3.6.3 by D. Rodenbaugh(http://businessdirectoryplugin.com)
Business Directory Plugin version 3.7.4 by D. Rodenbaugh(http://businessdirectoryplugin.com)
Contact Form 7 version 4.4 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Contact Form Advance Database version 1.0.7 by Christian A. Bautista(http://www.christianbautista.info)
Envira Gallery Lite version 1.3.5.8 by Thomas Griffin(http://thomasgriffinmedia.com)
Eggplant 301 Redirects version 2.3.0 by Shawn Wernig http://www.eggplantstudios.ca
Favicon XT-Manager version 1.0 by Chris Bennett(http://xtthemes.com/)
jQuery Updater version 2.2.1 by Ramoonus(http://www.ramoonus.nl/)
Max Mega Menu – Pro Addon version 1.3.12 by Tom Hemsley(https://www.maxmegamenu.com)
Max Mega Menu version 2.1.2 by Tom Hemsley(https://www.maxmegamenu.com)
Menu Exporter version 1 by Joe Hoyle – Human Made Limited(http://humanmade.co.uk/)
Post Types Order version 1.8.6 by Nsp Code(http://www.nsp-code.com)
The Events Calendar version 4.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
Widgets on Pages version 0.0.12 by Todd Halfpenny(http://gingerbreaddesign.co.uk/todd)
WordPress Importer version 0.6.1 by wordpressdotorg(http://wordpress.org/)
Yoast SEO version 3.1.1 by Team Yoast(https://yoast.com/)
WS Recent Posts Widget version 1.0 by Web Shouter(http://www.webshouter.net/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Twenty Fourteen/Rabbit Ratings
MULTISITE
–
SETTINGS
schema-version = 4.1
recurring_events_are_hidden = hidden
previous_ecp_versions = Array
(
[0] => 0
[1] => 4.0.7
)
latest_ecp_version = 4.1
last-update-message = 4.1
earliest_date = 2016-03-16 14:00:00
earliest_date_markers = Array
(
[0] => 3978
)
latest_date = 2016-03-16 16:00:00
latest_date_markers = Array
(
[0] => 3978
)
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => day
)
disable_metabox_custom_fields = show
pro-schema-version = 3.9
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home/rabbitratings/public_html/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.1

• This reply was modified 10 years, 1 month ago by Kenneth.

[George]

Thanks Kenneth,

I can see from this information that you have not been able to get Events Calendar Pro installed at all. Can you describe specifically what happens when you try updating to Events Calendar Pro 4.1 on your site? If PHP errors display on your site when you try doing this, copy and paste those errors in their entirety and share them here.

Thank you!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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