The Events Calendar PRO license key not valid

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  • February 5, 2017 at 8:37 am #1229682
    Ronald
    Participant

    I purchased the personal license for The Events Calendar PRO after using the demo version. When I copy the license key under Event Settings > Licenses, I get the following error message:

    >There is a new version of Event Aggregator available but your license key is invalid. View what’s new with version 1.0. Visit the Events Calendar website to check your licenses.

    When I check my account here, it says I have the license for Events Calendar PRO.

    Why is the license not working?

    February 6, 2017 at 12:01 pm #1230111
    Geoff
    Member

    Hi Ronald,

    Thanks for getting in touch!

    It sounds like you may have inadvertently entered the license for Events Calendar PRO in the field for Event Aggregator.

    Would you be willing to navigate to Events > Settings > Licenses and confirming that the license is entered in the correct field for me? If it is, will you please take a screenshot of it and include it here for in a private reply so I can check it out?

    Thanks so much!
    Geoff

    February 6, 2017 at 3:22 pm #1230220
    Ronald
    Participant

    You are correct. That is what it shows.

    What do I do now?

    February 6, 2017 at 3:25 pm #1230222
    Ronald
    Participant

    You are correct, I need to know what to do now.

    Ron

    February 7, 2017 at 7:23 am #1230555
    Geoff
    Member

    Hi Ron,

    Just to confirm: was I correct that the license was entered in the field for Event Aggregator instead of Events Calendar PRO?

    If so, then you will want to enter the license in the field for Events Calendar PRO, then save your settings.

    Cheers!
    Geoff

    February 10, 2017 at 9:46 am #1232951
    Ronald
    Participant

    I just tried to update:

    The Events Calendar
    Deactivate | Edit | Settings | Calendar

    The Events Calendar is a carefully crafted, extensible plugin that lets you easily share your events. Beautiful. Solid. Awesome.
    Version 4.4.1.1 | By Modern Tribe, Inc. | View details | Support | View All Add-Ons

    Update Failed: <!DOCTYPE html> Maintenance Briefly unavailable for scheduled maintenance. Check back in a minute.

    February 13, 2017 at 7:51 am #1233825
    Geoff
    Member

    Hi Ronald,

    Thanks for following up! I hope you had a great weekend.

    Will you please try updating by manually updating the plugin instead? You can do that by following the steps outlined in this post.

    Thanks so much!
    Geoff

    March 7, 2017 at 8:35 am #1250473
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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