'The Events Calendar: Community Events' plugin has problems

[Paul Mycroft]

Hello there,

On this page, we see conflicts between the plugin and the theme (see blank drop-down navigation, which is fine elsewhere). Also, many of the fields are blank (e.g. date picker, Venue).

I tried going back to 4.4 and 4.3 but it doesn’t change – the date picker does not work and Venue is empty. I flipped to 2014 for this test.

Let me know as we have put an alternative form in place. Thank you.

[Cliff]

Hi, Paul. There’s definitely something wrong there.

I checked that link for console errors and found some. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

• https://cl.ly/1Z3K1b1Q0N1a — you somehow have additional P tags that aren’t actually there in the code
• Uncaught query function not defined for Select2 saved_tribe_venue — not sure what the issue is here

To fix the first, I’d recommend deleting and re-installing the plugins fresh from the wp-admin plugin installer.

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

Please let me know how this goes for you.

[Paul Mycroft]

Hi Cliff,

I deleted the plugin from dashboard then uploaded a fresh version 4.5.8 of the plugin, which I downloaded from https://theeventscalendar.com/my-account/downloads/.

I used Chrome Console and still see them – do you concur? Any idea what might be adding the

tags? Could it be the theme? Is there a way for me to edit those? I looked inside the plugin editor but not sure what to look for.

Thanks.

• This reply was modified 8 years, 5 months ago by Paul Mycroft.
• This reply was modified 8 years, 5 months ago by Paul Mycroft.

[Cliff]

They are still there, oddly.

Could you please send me your account’s .zip in a Private Reply (which cannot be done via email replies)?

[Cliff]

Also, does the issue remain when using a default theme, like Twenty Fourteen?

[Paul Mycroft]

What do you mean by “account’s .zip”?

Thanks.

[Cliff]

The zip you got from https://theeventscalendar.com/my-account/downloads/

[Paul Mycroft]

Hi Cliff,

On Mac, I switched to the 2014 theme. In Chrome, I see the venue field and date picker with no

tag errors. However, in Firefox, I don’t. This is in the 2014 theme.

After switching back to Deadline Responsive theme, the

tag error is there in Chrome.

In Chrome and Firefox, the drop-down menu is a problem on that page in both Chrome and Firefox. Do you see that as well?

See http://take5.ca/events/community/add

See attached for those 3 screenshots.

[Paul Mycroft]

This reply is private.

[Paul Mycroft]

Could I give you Admin access to dashboard?

You could put the site into maintenance mode then test it yourself.

Let me know.

[Cliff]

Okay, I found the code that outputs this. It’s actually from /wp-content/plugins/the-events-calendar/src/admin-views/linked-post-meta-box.php

Therefore, please delete The Events Calendar core/free plugin and install a fresh version from the wp-admin plugin installer.

 

[Paul Mycroft]

Hi Cliff,

I removed it from dashboard then uploaded a fresh version 4.6.7 but see no difference:

See http://take5.ca/events/community/add

Let me know next step and thanks.

[Cliff]

I checked with our developers and it seems this issue has been seen in the past from certain themes or plugins running something with the_content or wpautop()

Therefore, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

Let us know what you find out.

Thanks.

[Paul Mycroft]

Hi Cliff,

Okay, here is my effort at troubleshooting in Google Chrome on Mac.

1. With the current theme and plugins installed, the

tags are visible, as we know. The Venue field is not displaying.

2. With the 2017 theme and all plugins deactivated except for the 3 Event Calendar ones, it looks and works fine.

I think it is safe to assume that the https://www.awesemthemes.com/products/deadline/ theme in use is the issue.

– Paul

[Cliff]

Thanks for your effort here. Since we don’t guarantee compatibility with all themes, per our Scope of Support / Terms, I would recommend discussing the issue with them.

Additionally, it’s always recommended to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Of course, we always recommend restorable database and file backups before modifying anything on your site.

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