The Event Calendar: Updated to 4.1.3 and now locked out

[Mercedes]

(This is concerning The Event Calendar NOT Pro, but that isn’t a forum option.)
Immediately after updating to The Event Calendar 4.1.3, I lost access.
Error message:
Fatal error: Class ‘Tribe__Tickets__Main’ not found in /home/wp_uvnz8p/kansasfarmersunion.com/wp-content/plugins/the-events-calendar/src/Tribe/Main.php on line 4737
Cannot log into site.
Don’t know how to fix.
Suggestions, pretty please?
(Merciful and specific suggestion most appreciated. This is NOT my area of expertise. As a nonprofit employee of an org with three staff, I was assigned website duties amongst many other responsibilities.)

[Brian]

Hi,

Sorry for the issues you are having.

There was a missing file that has sense been updated in 4.1.3 that caused this when using our older ticketing plugins.

Unfortunately, to regain access to the site you need to delete The Events Calendar in the plugin directory and then reinstall it from WordPress.org

To do that you need to use an ftp program, your hosts cPanel’s File Manager, or contacting your host to help.

The plugin is located here:

wp-content/plugins/the-events-calendar

And the latest version can be found here:

The Events Calendar

You can either search and add it back from the admin or follow these steps for manual updates:

Manual Updates

Sorry again for the issues.

Let us know how that works out.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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