Testing Users Submitting Events on Community Calendar

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  • February 11, 2015 at 9:46 pm #941851
    Catherine
    Participant

    They access online submit form as I set it up, they submit their event, and an email comes to me for review. I click submit but it doesn’t show on the main calendar. Clues? Not sure where it goes.
    Thanks

    February 12, 2015 at 8:47 am #942002
    Geoff
    Member

    Hi there, Catherine! Thanks for getting in touch. Sorry you’re hitting some trouble here with events submitted through the Community Events form, but let’s see if we can figure out what’s happening together.

    When you log into WordPress and head to the Events tab, do you see the event that was submitted with the rest of your published events? If so, are you able to hover over it and click the “View” link (screenshot) and send me the URL so I have an example to look at?

    Let’s start there before we get any deeper with troubleshooting.

    Thanks!
    Geoff

    February 12, 2015 at 11:47 am #942086
    Catherine
    Participant

    This reply is private.

    February 12, 2015 at 11:56 am #942092
    Geoff
    Member

    Thanks for following up, Catherine! Sorry this is causing a headache…

    Will you please send to the link the event that was generated but that you can’t locate on the calendar? It might help if I can see an instance where the issue is popping up.

    In the meantime, will you please run through these troubleshooting steps? I’m wondering if the issue still happens when all other plugins are deactivated and when using a default WordPress theme (like Twenty Fourteen). Try that, then test it by submitting a new event via the Community form under those conditions.

    Also, are you running the latest versions of the plugins? The Events Calendar is currently at 3.9.1 and Community Events is currently at 3.9.

    Thanks!
    Geoff

    February 12, 2015 at 3:31 pm #942170
    Catherine
    Participant

    This reply is private.

    February 13, 2015 at 7:54 am #942316
    Geoff
    Member

    Awesome, I’m glad the events submitted through the Community form are back to normal! Thanks for confirming.

    We generally prefer that a new thread is opened for new questions so that we can keep the dialogue and answers together and organized. That said, we do have a tutorial available that outlines how to add the featured image to the the tooltip box when hovered in Month View.

    I’ll go ahead and close this thread since it appears we’ve hit the issue you were experiencing, but please feel free to start a new thread if you have any additional follow-up questions about the tutorial and adding images and we’d be happy to help. 🙂

    Cheers!
    Geoff

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