Supply updates

[Leonie Lahiri-Ruhe]

Hi,

If we have sold tickets to our events, the supply does no longer update. This used to work correctly, but now the available tickets are no longer updated. What could be the reason for this?

Thanks,
Leonie

[Shelby]

Hi Leonie,

Welcome back to the forums and thanks for using our plugins! I’d be happy to help you out here. This is the second report I’ve seen of this issue. I think it’s possibly a bug. I’d like to get some more information from you here:

 

-First, if you could please test for conflicts by following this documentation? Let me know if you find any indications of conflict among your theme or other plugins. This will help me determine how deeply we need to look into the specific configuration of your site, or if this is a bug. 🙂
-Second, can you send me exact steps for replication of this issue, and a screenshot of your event’s settings on the back end?

Once I have this information, we’ll be able to verify if this is a bug, and start the process to get it fixed. 🙂

Thanks!
Shelby 🙂

[Leonie Lahiri-Ruhe]

Hi Shelby,

Thanks for your reply.

I couldn’t find any conflicts, I also believe this might be a bug.

The steps for replication of this issue are simply that we first set a maximum supply of tickets for an event, then a sale is done and then the supply does not update after the sale. This has happened for all of our events, not just for one.
I have attached a screenshot of the backend of one of our events, although it is in Dutch (‘Voorraad’ is supply).

I hope this helps in resolving this issue!

Thanks in advance,
Leonie

[Shelby]

Hi Leonie,

Thanks for your patience here on this issue. Just to update you, this is definitely a bug, and it’s a top priority. It’s slated to be included in the next maintenance release.

Please let us know if you need help with anything else!

Best,

Shelby

[Leonie Lahiri-Ruhe]

Hi Shelby,

Good to hear that it will be resolved soon!
When can we expect the next maintenance release?

Thanks,
Leonie

[Nico]

Hey Leoni,

Thanks for your patience while we looked into this issue!

After further review, this issue does not appear to be a bug. Rather it is the expected behaviour of WooCommerce and of orders placed via the PayPal payment gateway. In fact, if you test the same scenario out using just WooCommerce – ie, using a regular WooCommerce product and without activating any of our plugins – you should be able to experience the same thing.

When completing orders manually, for instance, the requirement for you to also update inventory manually is expected and deliberate. If you have further questions on this please don’t hesitate to let us know, however in many cases the WooCommerce team will be better able to assist especially if your question relates to the operation of WooCommerce in general and is not specific to tickets or our ticketing plugins.

We’re sorry for any confusion and for any delay in providing this update and, again, if we can help further definitely let us know!

Cheers,
Nico

[Leonie Lahiri-Ruhe]

Hi Nico,

Thanks for the update.

The thing is that we do not use Paypal, only ideal and creditcard payments through the Mollie payment gateway. Moreover, we did not have this issue before. Before this issue started, the inventory was always updated automatically after an order.

Can you help us with this then or should we contact Woocommerce?

Thanks,
Leonie

[Barry]

Hi Leonie,

Apologies for the further delay: some staff outages coupled with higher demand than normal for support has unfortunately slowed us down a little.

Can you help us with this then or should we contact Woocommerce?

Probably you should contact WooCommerce, however it may be worth performing a further test first of all if you have time:

• Create a regular WooCommerce product (not a ticket!) — set the product (which should be a “simple product” and marked as “virtual”) to use inventory and supply an initial stock level
• Make a test purchase
• Review if the behaviour of this product is in line with what you have experienced with tickets

If you see the same problem, then it is fundamentally a WooCommerce/payment gateway issue. There may in fact be valid reasons for it, but the WooCommerce team would be best placed to assist further.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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