Suggested Price: $0 after editing a ticket in WooCommerce

[Barry]

Thanks for sharing those screenshots. Can I ask you to provide us with one more – again showing the ticket config – except this time click on Edit before taking the screenshot so that we can for instance see the start and end sale dates and other fields?

Thanks for your patience!

[bmitchellini]

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[bmitchellini]

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[Barry]

Well, it definitely should be working but, as you noted, there seem to be some other concurrent issues.

Thinking of your new base install, can you also share a screenshot of the ticket settings (event start/end sale date) for your test event? I didn’t see that in the Dropbox folder.

Thanks!

[bmitchellini]

This reply is private.

[Barry]

I have to admit to being perplexed on this one. Though a bit of a long shot (because the published date I can see in the screenshots suggests your server or WP date/time settings are correct) could you try widening the sale dates so that they are on sale from a month prior to a month after the event?

I know also you said this is a bare bones install, but is there any possibility of custom template code or custom code within your theme’s functions.php file being present?

[bmitchellini]

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[Barry]

OK. It could be I have to pull in another team member to review this with fresh eyes. Before I do, is there anything you can tell me about the hosting environment?

Is it a common hosting package or is there anything atypical at all (could it be Microsoft IIS instead of Apache as the server or anything of that nature)? If you could even link privately to the product page for your hosting package should that be appropriate it could definitely be useful.

[Barry]

… And is this a “regular” WordPress installation or is it multisite? It definitely looks like a current release, based on your screenshots, but could you just confirm exactly which?

Edit: in fact, ignore the version number question – I see you added the WP version when you opened the ticket. So unless it’s different don’t worry.

[bmitchellini]

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[Barry]

Alright. In that case I’m pretty stumped. Possibly I’ve missed something obvious in all this – in which case it would anyway be good to get some fresh eyes looking over everything, so please bear with me while I check in with a fellow team member.

[bmitchellini]

So any answers yet???

[Barry]

Unfortunately not, sorry for the delay.

Let me follow up with the assigned developer and I’ll get back to you. We are dealing with a high volume of support requests and – per the message we’ve pinned to the top of the forums – where the attention of a core developer is required (as it is here) the wait is likely to increase.

We haven’t forgotten about you though and will try to get you a response as quickly as possible 🙂

[bmitchellini]

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[Barry]

You’re certainly not any less important than any other customer and we are not indifferent – I’m sorry if it seems that way. Perhaps incorrectly I didn’t think that the problem/solution here:

Tickets not showing on events

Was applicable in your case – if in fact that has solved your problem however please let me know.

Otherwise we are happy to continue progressing this – and have indeed already escalated it for the attention of a developer. That does unfortunately mean an increased delay and I wished to make you aware of that so you could plan around this accordingly / advise your client (if that’s applicable here).

We are trying to help as best we can and genuinely are sad to hear we haven’t met your expectations.

[Author]

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