Help Desk

successful orders not showing up in attendees list

  • Posts: 2 Topics: 3
    | Permalink

    Hi

    I am having the same issue as Michael.

    I am running WooCommerce as my ecommerce gateway and same issue occurs. I can access attendee data when I click through on the attendees link from the event page but the Attendees values are showing as 0 on the Events list page (edit.php?post_type=tribe_events). I have tested for conflicts and there is no problems with theme and plugins.

    This seems to be an ongoing issue with this plugin and is becoming very frustrating so hopefully this time the dev team will find a permanent fix for it.

    Cheers

    Janice

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    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/all-successful-orders-not-showing-up-in-attendees-list-part-2/

    Posts: 9215
    | Permalink

    Hi, Janice. Sorry you’re experiencing this.

    That thread looks like it’s a confirmed bug for Easy Digital Downloads (EDD). You can see the suggested temporary resolution here: https://theeventscalendar.com/support/forums/topic/all-successful-orders-not-showing-up-in-attendees-list-part-2/#post-1415590

    Could you please try that downgrade solution and see if it solves this issue for you, using WooCommerce?

    If it does, please report back so I can try to confirm and possibly file a bug report.

    If it doesn’t, please share your System Information in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

    Posts: 2 Topics: 3
    | Permalink

    Hi Cliff

    When I downgrade to Events Tickets 4.5.7 and Events Ticket Plus v4.5.6 the issue is resolved.

    Cheers

    Janice

    Posts: 9215
    | Permalink

    Thanks for confirming!

    Please share your System Information in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

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