successful orders not showing up in attendees list

[Janice]

Hi

I am having the same issue as Michael.

I am running WooCommerce as my ecommerce gateway and same issue occurs. I can access attendee data when I click through on the attendees link from the event page but the Attendees values are showing as 0 on the Events list page (edit.php?post_type=tribe_events). I have tested for conflicts and there is no problems with theme and plugins.

This seems to be an ongoing issue with this plugin and is becoming very frustrating so hopefully this time the dev team will find a permanent fix for it.

Cheers

Janice

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/all-successful-orders-not-showing-up-in-attendees-list-part-2/

[Cliff]

Hi, Janice. Sorry you’re experiencing this.

That thread looks like it’s a confirmed bug for Easy Digital Downloads (EDD). You can see the suggested temporary resolution here: https://theeventscalendar.com/support/forums/topic/all-successful-orders-not-showing-up-in-attendees-list-part-2/#post-1415590

Could you please try that downgrade solution and see if it solves this issue for you, using WooCommerce?

If it does, please report back so I can try to confirm and possibly file a bug report.

If it doesn’t, please share your System Information in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

[Janice]

Hi Cliff

When I downgrade to Events Tickets 4.5.7 and Events Ticket Plus v4.5.6 the issue is resolved.

Cheers

Janice

[Cliff]

Thanks for confirming!

Please share your System Information in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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