Subscriptions Failing because of Event Tickets Plus

[hayleyhenning]

Hello there,

I wish that this problem is fixed but yet I have to write it here too because oh man we lost a lot because of your bug and I need to be assured that everything is fixed.

First time I check on subscriptions that were put on hold and there were about 80 of them, while checking them I realized that all the subscriptions on hold didn’t have anything wrong with them, turns out that about 80 subscriptions were put on hold 1-2 months ago and their renewal order wasn’t created at all because Event Tickets Plus triggered an error which fucked up everything.

I went to check the Failed Scheduled Actions and every single one of them has an error saying:
unexpected shutdown: PHP Fatal error Call to a member function get() on null in wp-content/plugins/event-tickets-plus/src/Tribe/Meta/Storage.php on line 214

Yes I went through 80 subscriptions and manually reactivated them one by one because I had to make sure that it was put on hold because of this plugin but still 2 months lost from almost 80 subscriptions it’s just too much.

Yes the problem was confirmed from WooCommece Support as well.
My plugins are updated and I update them every 2 weeks but this was a problem since January or February.

At least confirm to me that this problem is fixed and it will not happen anymore.

Last thing I have to say is that I regret buying this product in the first place and unfortunately now we cannot get out of it.

Regards

[Jaime Marchwinski]

Hi Hayley,

Thanks so much for reaching out!

I’m sorry to hear that you are still experiencing this issue, but I can confirm that this was resolved in our last maintenance release.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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