Stock does not change, RSVPs stopped working at all

[Sergey]

Hi

Recently I noticed that Event Tickets Plus stopped working normally — RSVPs do not working without any error reporting. Stock for paid tickets sold through WooCommerce stopped its updates — we see sold tickets but event itself reports “sold – 0”.
I have checked all error logs — nothing at all. We tried to upgrade to php7, but rolled it back — did not help.

[Andras]

Hi Sergey,

I’m sorry you are having this problem. Let me try to help you with that.

I would like to ask you to do 2 things:

Please check for plugin conflicts – here is a detailed guide for that – and let me know if the problem still exists.

Please do the following steps and let me know the outcome.
(Possibly with only the necessery plugins – TEC, Event Tickets, Event Tickets Plus, WooCommerce – and a default theme like twentyfourteen):

1. Create ticket (make ticket count 10)
2. Purchase 4 tickets on Frontend
3. Go to admin > WooCommerce > Orders, mark order complete > save order
4. Go to see the ticket details in the backend

Is the outcome something like this?
RESULT: details state 4 sold, but Stock amount does not go down

Could you also do some screenshots on the way and send them?

Thanks and cheers,
Andras

[Sergey]

Hi

Thanks for help.
I tried to switch default theme and it helps. Then I found the cause of conflict. It was a tip from this gist
https://gist.github.com/ggwicz/ae769afeab864cf42e1233548626d76a which actually should limit number of RSVPs to one per user.
Sorry, I guess I have found this code somewhere here I was pretty sure it was a valid mod.

[Andras]

Hi Sergey,

Thanks for getting back to me on that one. Could you send me a link where you found that tip? It might be helpful for others as well.

Thanks,
Andras

[Andras]

I am glad to see you were able to figure it out, and thanks a bunch for posting that tip!

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new one.

Cheers,
Andras

PS: If you like our plugin, we would be happy to receive a review in the wordpress.org repository. Thanks!

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