Standard RSVP not combined with additional attendee information

[Christopher]

Hi,

on our site I added several ticket types. I’d like to collect additional attendee information such as institution, city, etc.
These information are the same on each ticket type.
Do I now have to add the field group to every ticket type or is there a possibility to set this field group globally?

Additionally, when a visitor (all visitors should not be logged in and should not register) checks a ticket type, the additional fields appear directly under the ticket option. But there are the RSVP fields too, to which you don’t have any access to, do you?
These fields appear at the bottom of the event page, right before the registration button. For the visitor it’s not handsome that both fields are seperated. Can I change something in the order here as well?

One further question to the RSVP fields: Can I edit or disable them?

Many thanks in advance!

[Cliff]

Hi Christopher.

Event Tickets Plus (ET+), which you have purchased, is what enables the Attendee Meta functionality for RSVP or eCommerce plugin types of tickets.

You can use ET+’s Saving and Reusing Fieldsets functionality but you’d have to manually assign the saved fieldset to each ticket, not automatically to all new tickets.

I’m unsure what your other questions were about; maybe annotated screenshots would help. However, my guess is that this isn’t something that’d be easily accomplished and that we wouldn’t be able to assist with such a customization.

Thank you.

[Christopher]

Hi Cliff,

thanks for your advice!

I have attached a screenshot from our form where you can see the issue.
A visitor selects one ticket, in this example for workshop 3 at the top of the form. Then the additional attendee information appears, which I have configured in ET+.
Unfortunately the standard RSVP information appears at the end of the form, below the other ticket options.
It would be nice if the RSVP information appeared directly below the additional attendee information.

Additionally, why must the standard RSVP be filled out? For our needs it is unnecessary because we have to collect the first and last name of an attendee seperated in needs of ordering by first and last name.

Many thanks in advance!

[Cliff]

Christopher, if all of your ticket purchasers are logged in, you could create a PHP snippet to auto-fill their name and email details.

Or, especially if this isn’t true, then you could add a JS snippet to keep those 2 fields in sync.

While both of these approaches would be custom coding that we can’t help with, you’re welcome to share any code snippets if you come up with something and need assistance with something.

I’m looking forward to hearing back.

[Cliff]

Here’s a Themer’s Guide / template override for pre-filling the logged-in user’s information:

https://gist.github.com/niconerd/b31d7d436a35e15a1f0c151f9a0bc7bb

It might help.

[Christopher]

Unfortunately this doesn’t help because no visitor will be logged in.

Probably I can take your snippet and try to customize it for our needs or try to use Woocommerce for this purpose.

Nevertheless, thank you very much!

[Cliff]

The RSVP fields come from this code: https://github.com/moderntribe/event-tickets/blob/4.3.3/src/views/tickets/rsvp.php#L98

You might be able to customize it for your needs.

Please let me know how things go.

Thanks.

[Christopher]

Hi,

thanks for that, but I should be able to prefill the obligatory RSVP fields (name and email) with the data from the additional information fields (first name, last name, email) that a user fills in.
As in Event Tickets there are no additional information fields this is not the place to customize I think.

I just need the right file in Events Ticket Plus where I can customize this and where I can change the order of fields so that the additional information fields appear beneath all ticket types, not in the middle of them when I select the first ticket type.

Would be glad if you gave me a hint where these files are located.

[Cliff]

If I’m understanding your request accurately…

1)

Why request duplicate information in Attendee Meta that RSVP already asks for?

2)

I previously suggested that, if visitors are not logged in, then you could add a JS snippet to keep those 2 fields in sync.

By this, I imagine a JavaScript snippet that essentially copies the user input from Attendee Meta “name” and “email” fields and copies them to the RSVP form fields, optionally even hiding those duplicate inputs.

===

I have provided you about as much support as I can toward your desired customization, per our Scope of Support / Terms.

If there’s a code snippet you’d like me to put some eyes on or something else I can help you with, please update this thread or create a new thread if it’s a separate issue.

Thank you very much for your understanding.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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