Some settings hidden?

[Ronald de Caluwe]

Hi there,
Just bought a new license for EC Pro, but something weird is going on: I can’t find the place to insert my license key and change the pro settings. Now I vaguely remember something about making some settings invisible for non-admins, but I’m not sure if this was for EC Pro, and if so, how to access them myself again…
Any help is appreciated!

Best regards,
Ronald

[Geoff B.]

Good afternoon Ronald and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe going step-by-step through the following primer should fix the issue: https://theeventscalendar.com/support/forums/forum/events/events-calendar-pro/

Let me know how that goes.

Best regards,
Geoff B.

[Ronald de Caluwe]

Hi Geoff,

Thx for replying. I followed the link and saw a lot of threads on the screen, but none that addressed my issue, as far as I could see. Do you have another hint for me?

Cheers!
Ronald

[Geoff B.]

Good evening Ronald,

Thank you for writing back.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Typically, such issues are caused by the fact that the Events Calendar Pro plugin has not been downloaded, installed and activated.

You need both the Events Calendar and the Events Calendar Pro active to gain access to the Events Calendar Pro’s functionality and license key validation.

Hang in there!

Geoff B.

[Ronald de Caluwe]

Hi Geoff,

Thx for responding.
I’m would really like to send you the info, but this is exactly where I can’t access the settings- and admin area: there is no help and sysinfo link in my admin:
https://www.dropbox.com/s/udo7i2f8plcbnlh/Schermafdruk%202017-10-25%2016.00.28.png?dl=0

The pluging is on a network site, but in the network admin area there are also no plugin settings (anymore, they have been!):
https://www.dropbox.com/s/7dqxc0wmwa5k21z/Schermafdruk%202017-10-25%2016.02.35.png?dl=0

…

Cheers!
Ronald

[Geoff B.]

This reply is private.

[Ronald de Caluwe]

This reply is private.

• This reply was modified 8 years, 5 months ago by Ronald de Caluwe.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts