Sold Out Events Not Displaying Message

[Wendy]

We updated the WordPress and WooCommerce version to the latest version.
But, on some event single pages, the tickets section is not getting displayed.
We checked by downgrading the versions, and there was this message “Tickets are no longer available for this event.”
In the upgrade, even that message disappeared.
Here is the screenshot, where my “tribe-events-tickets” table is not populating any content on the front-end.

[Jennifer]

Hi Wendy,

I’m sorry for the delayed response, our forums have been quite busy here lately! You are correct that there should still be a message informing users that tickets are not available yet instead of the blank area under the Tickets header. We currently have an internal ticket open to address this issue.

In the meantime, I would recommend continuing to use the previous version. I unfortunately don’t have a timeline at the moment as to when this will be resolved, but as soon as we have an update, we’ll let you know here.

I’m sorry for the inconvenience this is causing, but thank you for your patience as we work on getting this resolved! Please let me know if you have any questions.

Thanks,

Jennifer

[Victor]

Hi Wendy!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-july-2018/

Please also note that we have subsequently shipped a hotfix for The Events Calendar, Events Calendar PRO and Event Tickets → https://theeventscalendar.com/announcing-the-events-calendar-4-6-20-1-events-calendar-pro-4-4-29-1-and-event-tickets-4-7-5-1/

We apologize for the delay and appreciate your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts