Site disappears when updating Events Calendar

  • Post date

Home › Forums › Calendar Products › Events Calendar PRO › Site disappears when updating Events Calendar

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • January 5, 2016 at 3:16 pm #1050774
    Richelle
    Participant

    I have The Events Calendar (3.12.6), The Events Calendar Pro (3.12.6), and The Events Calendar: Community Events (3.12.1). I was updating WordPress, themes and plugins. Updated to WordPress 4.4. Made updates several plugins. Everything was fine with the site. As soon as I tried updating The Events Calendar, the plugin showed as updated but when I tried to view the site all it shows is a white screen.

    I reinstalled a backup of the site. Made all the updates except the three for the events calendar. Everything was fine. As soon as I tried to update The Events Calendar, the same thing happened; site disappeared and only white screen. So I reinstalled a backup of the site.

    Can anyone help with info on how to update these plugins and not lose the website?

    Thanks,
    Richelle

    January 6, 2016 at 4:28 pm #1051490
    Geoff
    Member

    Hi Richelle,

    Sorry for the troubles with updating! The move from 3.12 to 4.0 was a big one so there are definitely some things to watch for that might cause this sort of thing.

    First off, do you have a folder in your theme directory called tribe-events? If so, please remove it (back it up on your desktop or somewhere else, of course). That will make sure no prior customizations to templates are conflicting with the latest versions.

    Next, are there any calendar-related snippets in your theme’s functions.php file? You can check this by searching for anything with the word “tribe” in it.

    Lastly, please try a manual update. In other words, deactivate the old versions, delete them from the server, download the new versions, and install them. I would suggest installing and activating the new plugins one at a time instead of in bulk. Here are more specific step-by-step instructions for manual updates.

    Let’s start here and see what we find.

    Thanks!
    Geoff

    February 18, 2016 at 8:33 am #1076523
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘Site disappears when updating Events Calendar’ is closed to new replies.