Hi Wyatt, thanks for getting in touch!
I’d definitely be happy to help you out here. As a first course of action, will you please following these troubleshooting steps? Sounds like there could be a conflict with a theme or another installed plugin, but just want to rule that out.
By the way, we typically use the Pre-Sales forum to answer questions related to purchasing our premium plugins. I’m going to move this thread to our PRO forum to avoid any confusion. 🙂
Cheers,
Geoff