Single event not displaying

[litwits]

I’ve just set up The Events Calendar with Event Tickets and Event Tickets Plus on my staging site. I haven’t configured the payment gateway yet, but otherwise I’m pretty sure all my settings are complete and correct. (Easy Digital Downloads was already installed and configured to sell digital products.) However, although my first test event shows up on the monthly calendar, the single event page is completely blank.

[Victor]

Hi Jenny!

Thanks for reaching out to us!

Let me help you with that issue.

First, could you please enable WP_DEBUG (https://codex.wordpress.org/Debugging_in_WordPress) and WP_DEBUG_LOG (https://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG) ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can see if any problem from there.

Additioanally, this can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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