Since update to event ticket plus – tickets not getting sent on email

[Anonymous]

Hi, Since update to event ticket plus – tickets are not getting sent to emails, whether by gmail or any other email. I’ve cleared cache, deactivated and reactivated event ticket and event ticket plus, events calendar – wootickets has been deactivated…I am seeing a blank area next to the ‘Tickets’ option at bottom of the screen under: ‘Woocommerce – Settings – Emails’..I cant send a screenshot, but here is a text copy and paste: (look specifically at the very last option: ‘Tickets’…there is nothing next to it, whereas the others have either ‘Customer’ or ‘[email protected]’ or ‘[email protected]’

New order  text/html [email protected], [email protected]
Configure

Yes
Cancelled order  text/html [email protected], [email protected]
Configure

Yes
Failed order  text/html [email protected]
Configure

– Processing order  text/html Customer
Configure

Yes
Completed order  text/html Customer
Configure

Yes
Refunded order  text/html Customer
Configure

Manual
Customer invoice  text/html Customer
Configure

Yes
Customer note  text/html Customer
Configure

Yes
Reset password  text/html Customer
Configure

Yes
New account  text/html Customer
Configure

Yes
Tickets  text/html

[Cliff]

Hi Sabatha. Sorry you’re experiencing this.

The emails get sent by default WordPress functions. Are other WordPress emails getting sent (e.g. password reset, new user created, etc)?

If those emails get sent but Event Tickets Plus do not, please follow our Testing for Conflicts Guide and see if that helps narrow down the cause of this. (For example, you probably don’t need the Hello Dolly plugin active, not that it’s causing your issue.)

Let us know what you find out.

Thanks.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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