showing same date 2X

[Eric Williamson]

Hi there,
The events calendar when displaying weekly view shows Sunday two times.. sunday, February 11 in the beginning– And then February 11 in the end.
Please refer to attached screenshot.

[Jaime Marchwinski]

Hi Eric,

Thanks so much for reaching out!

I visited this page: http://www.allthedanceevents.com/events/week/2018-02-05 and I’m not seeing the same results as in your screenshot.  Are you still having this issue?

Let me know!

 

Thanks,

Jaime

[Eric Williamson]

It seems to be functioning correctly right now.
Please don’t close this issue because I will let you know if and when it
starts to happen again.
Also could you please tell me the most efficient way for me to get support:
to use your product ineffective way?
Going through the knowledgebase is extremely time-consuming and I would
like to describe my situation to somebody and get some direction and
support to streamline the process of utilizing your products.
Thank you

[Jaime Marchwinski]

Hi Eric,

Glad to hear that things are functioning properly now!  Just so you know, this thread will self close in a few weeks if there is no activity, but you can always open a new one and reference this thread so we can jump right back in to your issue, if it should come up again.

The best way to get support on a specific issue is through this forum.  We respond within 24-48 hours and can give you personal attention here.

Let me know if anything else comes up!

 

Thanks,

Jaime

[Eric Williamson]

still screwy dates : )
thanks in advance

[Jaime Marchwinski]

Hi Eric,

I just visited your site, and I don’t see the issue occurring again.  Is there a certain situation you see the issue occur in?

In any case, as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Eric Williamson]

Thank you

[Jaime Marchwinski]

No problem, let me know how that goes!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts