shortcodes not working on new pages

[Steven Watkins]

I have recently begun working with a church on their existing website, and they have been using the Events Calendar and Events Calendar Pro plug-ins for a while. I have begun building new pages for the website, and when I try to include an events list using [tribe_events] nothing is happening. The older pages using the shortcode still work, but none of the new pages are working. I’ve even copied and pasted the shortcodes from other pages, and they still don’t work.

Our license is current, and I have updated the plug-in.

[Courtney]

Hello Steven

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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